Laylonna Turner
Irvington,NJ
Summary
Promote customer loyalty and continuous sales through strong service skills and in-depth knowledge of various products.Well-organized multitasker with good problem-solving and conflict management abilities.
Hardworking and reliable employee with background in operating pos systems, large Cash handling, increasing sales and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Financial Associate
NYCB
05.2022 - Current
- Engaged customers with friendly smile and knowledgeable support to promote sales and build Customer loyalty.
- Administered account transactions with customers and assisted in generating sales opportunities.
- Promoted and marketed finance and security products to customers.
- Opened accounts for new and existing customers and assisted customers in completing application forms.
- Properly processed deposits, withdrawals and payments for multiple customers daily.
- Maintained, organized and stocked teller window areas.
Assistant Store Manager
Hawthorne Deli & Grill
04.2015 - 12.2019
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Cultivated strong business relationships with customers to drive business
- Food Preparation
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Supervisor
Aramark/ Talbot Hall
04.2009 - 03.2015
- Provided ongoing training to address staff needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Directed training/ inmate development initiatives to maximize productivity
- Food Preparation in high volume environment
Supervisor
Sharp Prices
08.2006 - 03.2009
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Conducted employee evaluations and reviews.
- Picked and Package Merchandise for Shipping
- Ordered Merchandise as needed
Teller Service Representative
First Union Bank
10.2001 - 03.2006
- Maintained confidentiality of bank records and client information.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Entered member transaction data into online banking software.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Education
Some College (No Degree) - Early Childhood Education
Essex County College
Newark, NJCertificate of Completion - Legal Secretarial
NBTI
Newark, NJ05.1995
Skills
- Merchandise restocking
- Inventory management
- Product selling
- People skills
- Organizational skills
- Reliable and trustworthy
- Communication
- Client/ Vendor relations
- Executive team leadership
- Professional Relationships
- High-Volume Environments
- Client Satisfaction
- POS Inventory System Operation
- Client Needs Assessment
- Product Knowledge
Timeline
Financial Associate
NYCB
05.2022 - Current
Assistant Store Manager
Hawthorne Deli & Grill
04.2015 - 12.2019
Supervisor
Aramark/ Talbot Hall
04.2009 - 03.2015
Supervisor
Sharp Prices
08.2006 - 03.2009
Teller Service Representative
First Union Bank
10.2001 - 03.2006
Some College (No Degree) - Early Childhood Education
Essex County College
Certificate of Completion - Legal Secretarial
NBTI
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