Layna Palmer

Dedicated and adaptable professional with 30+ years of experience in customer service, sales, and office administration with a proven ability to maintain smooth workflows in high-pressure environments. Capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication, de-escalating conflicts, and managing complex operations. Valued team player known for adaptability and fostering collaborative environments. Proficient in conflict resolution, CRM systems, and multi-channel support.

• Supervised staff of six to twelve members.
• Used Microsoft and Excel to develop inventory tracking spreadsheets for fundraising.
• Collaborated with a team of five in the development of Su for Santa.
• Achieved transition of new management through effectively helping with IT computer software installation and integration of new programs.
• Managed financial transactions for a 103-resident building.
• Instrumental in exposing a fraud ring in Layton, Utah.