Summary
Overview
Work History
Education
Skills
Timeline
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Layna Smith

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

3
3
years of professional experience

Work History

Team Leader

Airborne Adventure Park
06.2021 - 08.2023
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted interviews, training and mentored team members to promote productivity and commitment to friendly service.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Housekeeping chores such as sweeping, keeping kitchen stocked and cleaned, doing laundry, cleaning bathrooms,etc.
  • Place orders for any items lacked within park
  • Plan and schedule all parties booked with Airborne Adventure Park- Kalamazoo
  • Delegate tasks for team members to do while park is slow
  • Diligently worked with money and counted tills after every shift assigned
  • Assisted social media and advertising methods

Server

StoryPoint Senior Living
08.2020 - 06.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Answered customers' questions, recommended items, and recorded order information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Processed orders and sent to kitchen employees for preparation.

Education

Bachelor of Science - Political Science (Pre- Law)

Michigan State University
East Lansing
05.2027

High School Diploma -

Portage Central High School
Portage
06.2023

Skills

  • Staff Training
  • Volunteer Tasking
  • POS Transactions
  • Communication
  • Loss Prevention Strategies
  • Safety Processes
  • Work Planning and Prioritization
  • Issue Resolution
  • Collaborative Environments
  • Leadership

Timeline

Team Leader

Airborne Adventure Park
06.2021 - 08.2023

Server

StoryPoint Senior Living
08.2020 - 06.2021

Bachelor of Science - Political Science (Pre- Law)

Michigan State University

High School Diploma -

Portage Central High School

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Layna Smith