Layna Steward
Austin,TX
Summary
Forward-thinking professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Project Manager
Oath Law
Round Rock, TX
08.2023 - Current
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Created and implemented processes to ensure successful completion of projects.
- Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
- Conducted weekly meetings with clients to discuss progress on projects and address any concerns they may have had.
- Maintained accurate records of client interactions in order to track trends in customer satisfaction levels.
- Organized team activities such as workshops and seminars designed to improve client relations skills.
- Created detailed project plans outlining timelines, objectives, milestones and resources required.
- Developed strategies for dealing with difficult customers while maintaining a professional demeanor.
Warranty Administrator
Our Country Homes
Hurst, TX
11.2022 - 07.2023
- Processed warranty paperwork for accurate documentation, reporting and filing
- Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments
- Kept thorough records of service actions and customer information to accurately communicate and book appointments with clients
- Collaborated with fellow team members to manage large volume of claims, and allocate claims to appropriate personnel for further investigation
- Organized information by using spreadsheets, databases or word processing applications.
- Analyzed customer feedback to identify potential issues with product quality.
Junior Interior Designer
Our Country Homes
Hurt, TX
03.2022 - 10.2022
- Collaborated with customers to adjust plans, select floor plans, paint colors, plumbing, light fixtures, and more to meet the client's vision
- Reviewed project costs and requirements to assist clients in design selections consistent with preferences and budget
- Created custom designed floor plans, elevations, and 3D perspective views for both in-house review and client presentations
- Created professional presentations to communicate design intent, industry trends, and knowledgeable insights to clients and team members
- Assisted in interior design and staging projects to further the organization's marketing efforts and grow business.
Front Office Assistant
Texas Christian University
Fort Worth, TX
01.2019 - 08.2021
- Managed incoming communications via phone calls and emails to schedule appointments, answer questions and document information
- Welcomed and directed large volume of guests to the appropriate departments and staff members to improved customer service
- Collected copays and account balance payments and updated account records
- Maintained front office cleanliness and organized supplies to increase productivity
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
Education
Bachelor of Art in Journalism -
Texas Christian University
12.2021
Skills
- Problem-Solving
- Policy Modifications and Updates
- Canva
- Verbal and Written Communication
- Service Referrals
- Customer Service
- Information Verification
- Teamwork and Collaboration
- Appointment Booking
- Microsoft Suite
- Proofreading and Editing
- Project Management
- Recordkeeping
- Strong Organization
- Attention to Detail
- Financial Transactions
- Lightroom
- Final Cut Pro
- Project Development
- Sales Strategies
- Meeting Deadlines
- Client Relations
- Project Scheduling
- Schedule Management
Accomplishments
- Achievements/Tasks
Certification
- Licensed Texas Notary
Timeline
Project Manager
Oath Law
08.2023 - Current
Warranty Administrator
Our Country Homes
11.2022 - 07.2023
Junior Interior Designer
Our Country Homes
03.2022 - 10.2022
Front Office Assistant
Texas Christian University
01.2019 - 08.2021
Bachelor of Art in Journalism -
Texas Christian University
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