Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Layna Witherell

Molalla,OR

Summary

Hardworking individual with strong morals and values passionate about helping people achieve their financial needs. Eager to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

MSA Call Center

Embold Credit Union
09.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assist members with transactions, Account details, Fraud issues, Opening new accounts and CD's, Navigate digital banking and Bill pay, Ordering new cards and Checks.
  • Making members feel more comfortable when they are unsure on what to do next and always listening to what their needs are.
  • Answering Members calls in a timely manner wail making sure they feel that I understand and care about their needs without rushing them.

Service Manager

NW Lift Truck Service Inc.
11.2019 - Current
  • Oversaw hiring and training procedures for new personnel to confirm smooth onboarding
  • Implemented corrective plans to improve customer service experience
  • Collaborated with other managers to achieve service delivery goals
  • Cultivated rapport with clients to build loyalty
  • Delegated tasks to employees to effectively complete projects
  • Established strong relationships with vendors to ensure timely supply of materials and services
  • Ensured compliance with company policies and procedures as well as industry standards
  • Resolved customer complaints quickly and effectively
  • Maintained records of all customer interactions and transactions
  • Managed a team of 10+ employees to provide high-quality service delivery
  • Collaborated with other departments in order to increase the effectiveness of customer support initiatives.

Office Manager

Witherell Design & Consult
01.2013 - Current
  • Developed and implemented office procedures to improve efficiency
  • Organized travel arrangements and itineraries for senior management team members
  • Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
  • Acted as point person for office equipment setup and end-user training and support
  • Utilized excellent organizational skills to prioritize tasks effectively.

Education

Certification In Cosmetology Business -

NW College School of Beauty
Clackamas, Oregon
12.2017

High School Diploma -

Oregon City High School
Oregon City, Oregon
07.1999

Skills

    • Task Delegation
    • Critical Thinking
    • Business Development
    • Staff Management
    • Office Administration
      • Technical Support
      • Data Analytics
      • Honest and Trustworthy
      • Financial Controls

References

  • Shirley Hatcher, Lead Project Manager, Pacific Building Systems, Past Coworker, (971) 221-9846, shirleyh@pbs-building.com
  • Daren Giles, Sales And CSR Manager, NW Lift Truck Service, Coworker, (503) 708-1378, Daren.giles@nwlt.com
  • Jocelyn Seaver, Office Manager, Build It Co & WDC LLC, Coworker, (503) 317-7090, Builditco@yahoo.com

Timeline

MSA Call Center

Embold Credit Union
09.2023 - Current

Service Manager

NW Lift Truck Service Inc.
11.2019 - Current

Office Manager

Witherell Design & Consult
01.2013 - Current

Certification In Cosmetology Business -

NW College School of Beauty

High School Diploma -

Oregon City High School

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Layna Witherell