Summary
Overview
Work History
Education
Skills
photography, gardening, reading, boating
Timeline
Hi, I’m

Layne Bostom

EMR Trainer
Fort Lauderdale,FL
Every problem is a gift—without problems we would not grow.
Tony Robbins
Layne Bostom

Summary

Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.

Overview

31
years of professional experience

Work History

Medytox Software Trainer

Healthcare Software Trainer
09.2014 - 03.2019

Job overview

  • Built customized software solutions to suit needs and match business flow objectives.
  • Prepared and delivered instructor-led training sessions for virtual product suite.
  • Advised customers about current and potential software packages.
  • Installed hardware, software and digital components for customers.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving excellent results.
  • Monitored day-to-day activities of medical practices and employees, noting areas needing improvement and implementing plans for rectification.
  • Demonstrated software technology to prospective customers in support of lead generation efforts.
  • Listened to users, communicated training and translated technical information into easily understood terms.
  • Coordinated technology events and marketing activities to engage customer base.
  • Consulted with users to determine hardware, software and system functionality specifications.

Carrie Layne Contract & Consulting, LLC

Independent Training Consultant PRN
03.2014 - 09.2014

Job overview

  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Defined and articulated goal learning outcomes, performance metrics and changes to improve student learning.
  • Coordinated logistics of and delivering training to up to 200 personnel.
  • Consulted with organization management to assess needs and plan improvements.
  • Developed new and improved training programs focused on medical specialties.
  • Implemented cross-training to improve depth of skill sets within team.
  • Assessed program effectiveness and implemented improvements to increase quality of instruction.
  • Worked with central management to identify, plan, align and address training needs.
  • Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
  • Assisted with support functions such as budgeting and technology coordination.

MD TascWare

EMR/EHR Support Specialist Trainer
09.2007 - 01.2014

Job overview

  • Trained and mentored numerous new personnel hired to fulfill various roles.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Monitored day-to-day activities of various medical practices, hospitals and rehabilitation centers and employees, noting areas needing improvement and implementing plans for rectification.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in fun and engaging class.
  • Created curricula, instructions, documents and written tests for various types of training courses.
  • Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
  • Developed lesson plans, instructional materials and written practice tests for medical personnel.
  • Developed and implemented updating training programs for 200 employees.
  • Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
  • Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.

Physicians Data Corp., Inc.

EMR Trainer
08.1996 - 11.2000

Job overview

  • Built customized software solutions to suit needs and match business flow objectives.
  • Installed hardware, software and digital components for customers.
  • Consulted with users to determine hardware, software and system functionality specifications.
  • Listened to users, communicated training and translated technical information into easily understood terms.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Created and oversaw Dragon training programs for physician dictation.
  • Trained and mentored new personnel hired to fulfill various roles.

LSH Enterprises

Principle
03.1994 - 08.1996

Job overview

  • Assisted with regulatory issues such as compliance.
  • Consulted with healthcare professionals on business decisions.
  • Created and implemented organizational policies and procedures.
  • Oversaw accounting, budgeting, and financial reporting.
  • Remained knowledgeable in CPT and ICD-10 coding principles, government regulations and third-party billing rules.
  • Devised treatment plans for disorders involving cardiovascular, endocrine and other internal systems.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Completed thorough assessments to understand current patient conditions and develop diagnoses.
  • Drafted and analyzed complex medical data.
  • Formulated and implemented innovative medical strategies in general surgery healthcare field.

John B. Hunt, Adult And Pediatric Urology

Business Manager
03.1988 - 06.1996

Job overview

  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
  • Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Hired exceptional candidates and led staff to maximize productivity and eliminate process lags.
  • Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
  • Spearheaded business operations by consistently seeking methods to improve profitability through cost containment and revenue generation.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with employees and customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class work.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Directed strategic workforce planning, performance management, and benefits administration.
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed daily operations of medical practice orchestrating forward-thinking strategies to accomplish profit and expansion goals.
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Maintained cleanliness of workspace, working closely with employees to systemize tasks.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Communicated with staff, patients and healthcare providers to encourage highest quality of service.
  • Provided exceptional customer service to customers, increasing customer loyalty.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.

Education

Valdosta State University
Valdosta, GA

Bachelor of Science from Business Administration And Management
12.2000

University Overview

  • Honoree of Society For Collegiate Journalists
  • Pi Delta Epsilon-Alpha Phi Gamma
  • The Honorary Collegiate Journalism Society
  • 3.77 GPA
  • Extracurricular Activities: Volunteer for numerous charities

Skills

  • Technical Support and Assistance
  • Training Program Design
  • Software Applications
  • Orientation and Onboarding
  • Virtual Learning Management
  • Role Playing
  • Team Exercises
  • Video Conferencing
  • Courseware Development
  • Corporate Training Programs
  • Individualized Instruction
  • Innovative Training Approaches
  • Client Relationships

photography, gardening, reading, boating

  • Enjoy photographing the outdoors and candid photos of children, especially my family!
  • Enjoy growing herbs, roses, and tomatoes!
  • John Grisham, James Patterson, Kerry Lonsdale.
  • Going out on our boat for a day of sun, deep sea fishing and family time!

Timeline

Healthcare Software Trainer

Medytox Software Trainer
09.2014 - 03.2019

Independent Training Consultant PRN

Carrie Layne Contract & Consulting, LLC
03.2014 - 09.2014

EMR/EHR Support Specialist Trainer

MD TascWare
09.2007 - 01.2014

EMR Trainer

Physicians Data Corp., Inc.
08.1996 - 11.2000

Principle

LSH Enterprises
03.1994 - 08.1996

Business Manager

John B. Hunt, Adult And Pediatric Urology
03.1988 - 06.1996

Valdosta State University

Bachelor of Science from Business Administration And Management

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