Summary
Overview
Work History
Education
Skills
Timeline
Generic

Layne Cottam

Gold Canyon,AZ

Summary

Resourceful Terminal Manager achieved customer fulfillment goals through effective management of cost and logistics determinants. Implemented plan to maximize company revenues with minimal additional resource investment. Worked closely with internal partners to meet preset goals and objectives. Professional and clear communicator successful in managing efficiency while boosting morale through constructive employee feedback and staff reviews.

Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Terminal Manager

ITL Tanklines
08.2010 - Current
  • In charge of buying and selling semi trucks and trailers.
  • Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
  • Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
  • Handled customer complaints and revised process to improve service.
  • Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
  • Collaborated with ten member team to create, modify and implement goals, procedures and policies.
  • Monitored employee performance and productivity.
  • Hired, trained and educated new employees to improve company performance and efficiency.
  • Set terminal budgets and set goals to adhere to plans.
  • Maintained flexibility to work variety of shifts and days of week consistent with demands of workload.
  • Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
  • Negotiated contracts with outside providers to minimize cost and increase profitability.
  • Actively sought new customers and developed relationships to expand revenue streams.

Dispatcher

ITL Tanklines
07.2008 - 08.2010
  • Directed dispatching, routing and tracking of fleet vehicles.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.

Education

High School Diploma -

Provo High School
Provo, UT

Welding

Utah Technical College
Orem, UT

Skills

  • Retail Sales
  • Key Performance Indicators (KPIs)
  • Engineering Team Support
  • Client Base Retention
  • Interdepartmental Collaboration
  • Team Supervision
  • Carrier Negotiations
  • Client Needs Assessment
  • Staff Development

Timeline

Terminal Manager

ITL Tanklines
08.2010 - Current

Dispatcher

ITL Tanklines
07.2008 - 08.2010

High School Diploma -

Provo High School

Welding

Utah Technical College

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