Layne Cox

Responsible for driving wireless service sales to small and medium-sized business clients by identifying customer needs, recommending tailored solutions, and managing client accounts. Built strong relationships, ensured product knowledge accuracy, and supported business growth through proactive communication and service excellence.

Key Skills & Accomplishments:

• Developed and maintained a portfolio of over Multiple small business clients, providing tailored wireless and data solutions to meet operational needs and growth goals.
• Consistently exceeded monthly and quarterly sales quotas by through strategic outreach, needs-based selling, and upselling of cellular plans, devices, and business tools.
• Delivered product presentations and consultations on advanced mobility solutions including device management, internet backup, and team communication platforms.
• Provided exceptional post-sale service and account management, resulting in a client retention rate and high customer satisfaction scores.
• Maintained expert-level knowledge of wireless products, pricing, and competitor offerings to position the best value propositions for business clients.
• Utilized CRM tools (e.g., Salesforce, HubSpot) to track leads, manage opportunities, and generate detailed pipeline and forecast reports.
• Partnered with internal departments (technical support, billing, and logistics) to resolve client issues promptly and ensure seamless onboarding and support.