Layne Godak
Belgrade
Summary
Dynamic professional leader with experience in coaching individuals to excel in persuasive communication and structured argumentation. Renowned for cultivating team collaboration and adaptability while consistently achieving results in fast-paced environments. Expertise in critical thinking, public speaking, and strategic planning enhances the ability to navigate challenges effectively. Committed to reliability and flexibility, ensuring alignment with evolving needs to drive organizational success.
Overview
9
9
years of professional experience
Work History
Speech and Debate Coach
Belgrade School District
Belgrade, MT
10.2024 - Current
- Delivered structured practice sessions that improved individual skills and team cohesion.
- Streamlined travel logistics for competitions, resulting in timely arrivals and positive experiences.
- Promoted student well-being during events, successfully resolving conflicts and emotional issues.
- Enhanced communication with school administration, leading to improved student performance tracking.
- Facilitated development of public speaking and argumentation skills among students, promoting self-assurance and effective communication.
- Developed debate strategies to enhance team performance and critical thinking skills.
Budtender
Apogee Gardens
Four Corners, MT
02.2024 - Current
- Organized inventory and monitor compliance procedures to uphold state and industry regulations.
- Verified patient eligibility and confirmed legal age and documentation for lawful operations.
- Managed cash handling and transaction reporting accurately.
- Assisted in coordinating workflow and supporting new staff training to maintain an organized and compliant storefront environment.
- Developed strong relationships with regular patients by providing personalized product recommendations based on knowledge of strains, cannabinoids, and terpene profiles.
- Contributed to regulatory integrity and enhanced patient experience through attentive service and operational support.
Budtender and Trimmer
Greener Pastures
Four Corners, MT
07.2024 - 02.2025
- I provided expert care and assistance as a Budtender and Trimmer at Greener Pastures Dispensary, where I was responsible for packaging and weighing flower, rolling and packing joints, and processing full plants into usable material. I paid close attention to detail, ensuring the quality, weight, and cleanliness of all products while strictly adhering to industry guidelines. It was also my responsibility to verify patient eligibility, confirming legal age and green-card status when necessary, and handling cash transactions with accuracy and care. I utilized my knowledge of products to offer personalized recommendations to patients, helping them manage medical conditions such as chronic pain and insomnia. Additionally, I maintained a clean and organized storefront, ensuring compliance with all governmental regulations and dispensary policies, while always providing compassionate and knowledgeable customer service.
Caretaker
Personal Family Member
Hayden, ID
08.2023 - 02.2024
- Coordinated daily care routines and provided essential support for family members following significant cancer surgeries.
- Provided essential assistance with daily living activities and medication management to ensure well-being of father and grandparents.
- Facilitated appointment logistics and monitored treatment plan adherence.
- Provided daily assistance with personal care and hygiene needs.
- Managed household activities, ensuring a clean and safe environment.
Order Worker
Kroger
Delaware, OH
10.2023 - 02.2024
- As an Order Worker for the Kroger Distribution Center, it is my responsibility to maintain a safe and organized work environment, so that operations can run smoothly. I select individual cases and 'build pallets' for Kroger stores across Ohio, often moving up to 40,000 lbs. daily, while prioritizing efficiency and speed. I am responsible for picking up and delivering said pallets to one of over 300 loading docks, which makes attention to detail and listening skills absolutely vital.
Customer Service Representative
United Airlines
Bozeman, MT
10.2022 - 08.2023
- Managed customer interactions at airport check-in, ensuring a welcoming and efficient arrival experience.
- Conducted thorough verification of passenger and flight details to enhance operational efficiency during check-in.
- Managed rebooking of travel tickets to accommodate customer needs.
- Oversaw the resolution of delayed baggage claims to ensure customer satisfaction.
- Screened for hazardous materials to ensure proper tagging of checked baggage.
- Empowered and assisted customers in utilizing assistive devices effectively.
- Performed detailed cleaning and security checks on aircraft to uphold industry standards for safety and compliance.
- Resolved customer inquiries efficiently using CRM software to enhance satisfaction and loyalty.
Baggage Resolution Expert
United Airlines
Columbus, OH
04.2023 - 08.2023
- As a Baggage Resolution Expert at United Airlines, I was a key member of the customer service team, providing essential support to passengers regarding their baggage-related concerns. My ability to handle various aspects of baggage handling, from checking in and ticketing to resolving conflicts and locating lost bags, ensured a seamless travel experience for customers. I was responsible for greeting passengers at the check-in counter and assisting them with the baggage check-in process, and with rebooking their flights in the event of missed connections or flight disruptions. I worked diligently to locate and retrieve lost baggage, ensuring timely delivery to passengers, and handled damaged bag claims, guiding passengers through the claims process. I was also trained to remain calm and composed while empathizing with passengers and resolving issues in a professional manner, and to collaborate with other airports and baggage handling facilities to track and locate misplaced baggage.
BDC Sales Representative
Ressler Motors
Bozeman, MT
07.2020 - 09.2022
- Achieved customer satisfaction by effectively managing initial interactions as the first point of contact for an automotive sales team.
- Streamlined reception and customer analysis processes to enhance sales representative efficiency.
- Utilized three months of direct sales experience to drive improvements in sales floor operations and performance.
- Led initiatives to elevate team performance as training manager and luxury brand specialist.
- Collaborated with sales manager and purchasing specialist to optimize operational efficiency.
- Developed and maintained strong customer relationships to drive repeat business and referrals.
Car Detailer
Enterprise Holdings
Bozeman, MT
08.2020 - 07.2021
- As a Car Detailer at Enterprise Holdings, I was responsible for maintaining the cleanliness and appearance of the fleet of vehicles. My attention to detail, proficiency in using heavy machinery, and knowledge of proper sanitation techniques ensured that the vehicles were in top condition, providing an exceptional experience for each customer. I was trained to conduct regular inspections of vehicles to identify and report any maintenance or mechanical issues, and safely operate heavy machinery, including power washers, buffers, and carpet cleaners. I would consistently use appropriate cleaning agents and tools to sanitize high-touch surfaces thoroughly, and utilized specialized techniques and products to effectively remove stubborn stains and blemishes. I also often handled multiple vehicles simultaneously, ensuring each received the necessary attention to detail, and anticipated potential issues with vehicles so as to take appropriate action and address them proactively.
Janitorial Worker
ENVIRONMENT CONTROL
Coeur d'Alene, ID
03.2020 - 07.2020
- As a Janitor with Environment Control, I played a crucial role in maintaining a clean, sanitary, and inviting environment for customers and employees alike. My dedication to cleanliness contributed to the overall positive experience of visitors to the facilities I maintained. Cleaning shopping areas, including aisles, restrooms, and common areas, and completing assigned tasks regularly ensured the hygienic environment were among my responsibilities. I also monitored and restocked restroom supplies such as paper towels, toilet paper, soap, and other essentials, and cleaned and maintained outdoor seating areas, including tables, chairs, and surrounding spaces.
Hostess
MacKenzie River Pizza Co
Belgrade, MT
08.2017 - 03.2020
- Oversaw front-of-house operations, ensuring efficient service and customer satisfaction as hostess at Mackenzie River Pizza Co.
- Communicated restaurant hours, menu options, and reservation availability to guests.
- Managed waiting list and supported efficient table turnover during peak hours.
- Supported guests in placing orders and offered personalized menu suggestions to ensure satisfaction.
- Facilitated effective communication to address customer inquiries and complaints promptly.
- Cleared and cleaned tables to maintain organized dining area.
Crew Member
McDonald's
Belgrade, MT
07.2019 - 03.2020
- As a McDonald's Crew Member, I was an essential part of the team, responsible for delivering exceptional customer service while ensuring the smooth operation of the restaurant. My friendly attitude, attention to detail, and ability to work in a fast-paced environment contributed to creating a positive experience for our customers. I actively listened to customers, recorded their orders accurately, and provided menu recommendations as needed. Operating the cash register with accuracy, processing payments, and providing change to customers were among my responsibilities, as well as assisting in opening and closing procedures, ensuring that the restaurant was ready for daily operations.
Education
High school diploma -
Belgrade High School
Belgrade01.2020
Skills
- Fostering student involvement
- Educational strategies
- Analytical reasoning
- Skilled in persuasive communication
- Constructive feedback delivery
- Teamwork and collaboration
- Effective multitasking
- Strong organizational abilities
Timeline
Speech and Debate Coach
Belgrade School District
10.2024 - Current
Budtender and Trimmer
Greener Pastures
07.2024 - 02.2025
Budtender
Apogee Gardens
02.2024 - Current
Order Worker
Kroger
10.2023 - 02.2024
Caretaker
Personal Family Member
08.2023 - 02.2024
Baggage Resolution Expert
United Airlines
04.2023 - 08.2023
Customer Service Representative
United Airlines
10.2022 - 08.2023
Car Detailer
Enterprise Holdings
08.2020 - 07.2021
BDC Sales Representative
Ressler Motors
07.2020 - 09.2022
Janitorial Worker
ENVIRONMENT CONTROL
03.2020 - 07.2020
Crew Member
McDonald's
07.2019 - 03.2020
Hostess
MacKenzie River Pizza Co
08.2017 - 03.2020
High school diploma -
Belgrade High School