Summary
Overview
Work History
Education
Skills
Certification
Timeline
OperationsManager

Layne Hausser

Channahon,IL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Well-versed in areas of risk assessment, evaluating and calculating income and assets, credit valuation, underwriting and documentation review. Conduct comprehensive evaluations of a variety of complex, high-risk customer profiles.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Regional Underwriting Support Manager

Guaranteed Rate
09.2020 - Current
  • Work closely with team to influence increased productivity by implementing streamlined processes and effective communication strategies. Negotiate and convince others in the business when needed.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics, assess risk, abide by agency guidelines. Lead staff by providing knowledge of policies and guidelines.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management. Provide input on business improvements, needs and decision making. Manage high dollar transactions across the country.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Actively made calls to facilitate successful cross-functional collaborations for the completion of key projects, to gain trust for additional business, fostering strong working relationships amongst team members.
  • Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Mortgage Underwriter

Wells Fargo
12.2019 - 09.2020
  • Contributed to policy updates by staying current on market trends and sharing insights with the underwriting team.
  • Maintained open lines of communication and negotiated with internal stakeholders such as processors, closers, and sales representatives and applicants to ensure a seamless mortgage underwriting process to reach satisfactory loan terms.
  • Maintained mortgage program compliance with federal agencies such as VA, HUD, Freddie Mac and Fannie Mae.
  • Explained very technical financial information to applicants in easy to understand language.
  • Developed and maintained relationships with customers, lenders and other third parties.

Mortgage Underwriter

JPMorgan Chase
02.2017 - 12.2019
  • Ensured regulatory compliance by maintaining up-to-date knowledge of industry guidelines and standards.
  • Achieved high levels of accuracy in data entry and analysis, ensuring streamlined processes throughout the mortgage underwriting lifecycle.
  • Assisted in training new team members, fostering a collaborative work environment that supported professional growth.
  • Identified possible fraud risks through meticulous evaluation of application materials, protecting both lenders and homebuyers from potential losses.
  • Supported the loan origination team by providing expert knowledge and guidance on complex underwriting scenarios, enabling well-informed decisions in challenging cases.
  • Analyzed, calculated, and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
  • Identified opportunities to cross-sell and upsell loan products to customers.

Underwriter

Lending Solutions Inc
09.2014 - 02.2017
  • Enhanced underwriting efficiency with the implementation of an automated system for managing application data.
  • Collaborated with sales teams to develop competitive pricing strategies for new products, increasing market share.
  • Exceeded sales initiatives.
  • Actively on the phone with inside and outside business associates.
  • Credit decisions made based on financial and asset eligibility. In depth calculations of customer portfolios.

Education

International Business Management

American InterContinental University
Schaumburg, IL

Skills

  • Strategic Planning
  • Workforce Management
  • Policy Implementation
  • Customer Relationship Management (CRM)
  • Sales Techniques
  • Negotiation
  • Fiscal Management
  • Problem-solving aptitude
  • Analytical Skills
  • Effective Communication
  • Decision-Making
  • Analytical Skills

Certification

SAFe 6 Scrum Master

Timeline

Regional Underwriting Support Manager

Guaranteed Rate
09.2020 - Current

Mortgage Underwriter

Wells Fargo
12.2019 - 09.2020

Mortgage Underwriter

JPMorgan Chase
02.2017 - 12.2019

Underwriter

Lending Solutions Inc
09.2014 - 02.2017

International Business Management

American InterContinental University

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Layne Hausser