Layne Mason
Harrison,Tennessee
Summary
Accomplished Service Department Production Manager with a proven track record at Cleveland Ford, enhancing productivity by identifying bottlenecks and implementing solutions. Skilled in production planning and operations management, I excel in staff management and team development, achieving high customer satisfaction levels. Mentored junior staff, fostering professional growth while ensuring projects met budget and time constraints.
Overview
2020
2020
years of professional experience
Work History
Service Department Production Manager
Cleveland Ford
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Mentored junior staff members on best practices in production management, cultivating a skilled workforce capable of tackling complex challenges headon.
Used Car Department Service Supervisor
MARSHALL MIZE FORD
02.2000 - 02.2020
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
Skills
- Production planning
- Operations management
- Staff management
- Production scheduling
- Continuous improvements
- Team development
- Workflow optimization
Timeline
Used Car Department Service Supervisor
MARSHALL MIZE FORD
02.2000 - 02.2020
Service Department Production Manager
Cleveland Ford
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