Layne Olson

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Monitored sales trends to adjust pricing strategies for optimal profitability.
• Oversaw daily operations to maintain store cleanliness and organization.
• Analyzed sales data to identify trends and adjust inventory orders accordingly.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Leveraged data and analytics to make informed decisions and drive business improvements.

• Maintained a clean, safe, and sterile work environment by adhering to strict sanitation standards in accordance with industry regulations.
• Enhanced client satisfaction by delivering high-quality tattoo art and custom designs tailored to individual preferences.
• Collaborated with clients on design concepts, providing guidance and expertise to ensure desired results were achieved.
• Performed routine maintenance tasks such as cleaning equipment, organizing workstations, and maintaining proper sanitation practices.
• Assisted in promotional efforts such as social media campaigns or special events to drive brand awareness and attract potential customers.
• Educated clients on proper aftercare procedures, reducing the risk of infection or complications post-tattoo session.
• Created custom tattoo designs for customers.
• Developed and implemented individual care plans tailored to needs of each client.

I went through Olive Gardens extensive two week server training, but unfortunately I had to move houses only a week after completing training. With that being said, I was unable to get as much first-hand experience as I would've wanted to.

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
• Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
• Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
• Fostered positive work environment, leading to higher employee morale and reduced turnover.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Stocked shelves to organize aisles in assigned department.
• Contributed to increased sales by upselling menu items and promoting special offers.
• Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Prepared products following restaurant, health, and safety standards and procedures.
• Stocked shelves to organize aisles in assigned department.
• Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.