Layne Scheff
Mesa,AZ
Overview
40
40
years of professional experience
Work History
UPS Seasonal Driver
UPS Freight
Tempe, AZ
12.2023 - Current
- Verified loads against bill of lading to identify and correct discrepancies.
- Delivered packages to customers in a timely and efficient manner.
- Verified the contents of inventory loads against shipping papers.
- Secured merchandise, avoiding damage during transportation.
- Maintained accurate logs of vehicle inspections and repair status.
- Reviewed work orders to perform freight movement and deliveries.
- Assisted with loading and unloading freight when necessary.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Documented daily mileage, gas, and other data.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Delivered goods and services to customers on time and in excellent condition.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Completed day-to-day duties accurately and efficiently.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Delivered products to customer locations on time.
Courior
Ace Express Inc.
Tempe, AZ
07.2023 - 12.2023
- Loaded and unloaded cargo from trucks, vans, and containers.
- Coordinated parcel delivery using strong time management skills.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Responded quickly to emergency situations requiring immediate action.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Collected, sealed and stamped outgoing mail using postage meters and envelope sealers.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
Flooring Sub Contractor
Red Mountain Flooring
Mesa, AZ
06.2012 - 10.2022
- Created reports detailing costs incurred by each contractor during the course of a project.
- Coordinated with project managers to identify potential risks associated with subcontractor performance.
- Assessed team members' skills and delegated tasks based upon knowledge and expertise.
- Communicated regularly with clients regarding any changes in scope or schedule due to subcontracted services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Estimated costs for projects and delivered bids to [Job title]s.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Successfully completed several commercial projects, including [Type of Project] and [Type of Project].
- Provided technical assistance to subcontractors when necessary.
- Promoted high level of customer service to maintain client satisfaction.
- Reviewed and analyzed subcontractor bids to ensure accuracy and compliance with specifications.
- Monitored daily activities of each subcontractor onsite to ensure compliance with plans and specifications.
- Resolved disputes between contractors promptly and efficiently.
- Supervised team of 2 hard surface installers per crew, employing 3 crews[Number] [Job title]s on both residential and commercial projects.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated employee schedules according to shift changes and availability.
Wholesale Sales Representative
Stanline Ind.
Costa Mesa, CA
03.1994 - 12.1994
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Attended trade shows to promote company's products and services.
- Worked with vendors to negotiate pricing on flooring materials.
- Stayed up to date on latest styles, trends and available flooring brands.
- Developed relationships with architects, designers and builders in order to generate leads for potential projects.
- Offered information about pricing, payment and delivery options.
- Developed sales strategies to increase store revenues and profitability.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Sales, Estimating, Dispatch, Customer Service, Own
South Bay Floor Covering
Lomita, CA
01.1990 - 12.1994
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Minimized internal accounting department backlogs by updating accounts and generating reports.
- Maintained an up-to-date database of customer information including contact details and purchase history.
- Delivered superior level of customer service to small business clients.
- Examined financial statements and income statements to review company's financial performance.
- Supported efficient accounting operations with high-quality administrative support.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Verified documented and requested disbursements to facilitate payments.
- Researched competitive pricing strategies used by other companies in order to remain competitive in the marketplace.
- Coordinated project materials and schedules, facilitated communication and prepared reports.
- Identified areas where improvements can be made within the Sales department processes or procedures.
- Implemented systems for monitoring changes in customer requirements or preferences.
- Calculated and prepared checks for utilities, taxes and other payments.
- Cross-trained employees, enabling completion of priority tasks during personnel absences.
- Conducted regular reviews of existing contracts with customers to ensure that all terms are being met.
- Managed customer relationships by responding promptly to inquiries and resolving issues quickly.
- Planned and completed group projects, working smoothly with others.
- Delivered products to customer locations on time.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Journeyman Hard Surface Installer
Pro Flooring & Tile
Torrance, CA
12.1983 - 12.1989
- Attended safety and training meetings to learn techniques to avoid injuries and mishaps.
- Repaired, replaced and adjusted brakes.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Followed building standards and codes during unit installations.
- Created and supported safe work environments to protect company interests and employee health.
- Maintained inventory of supplies, materials and tools to complete work on job sites.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Communicated with distributors to acquire necessary equipment for projects.
- Provided training sessions for end-users on how to use newly installed applications.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Completed scheduled appointments on time to drive quality service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Certificate - Prep, Vinyl Installation, Pattern Cove,
Armstrong Advanced Installation School
Fountain Hills CA08-1986
Some College (No Degree) - Auto Mechanics
Jackson Votect
Jackson, MNSome College (No Degree) - Floating Wood Floor Installation
Wilson Art Laminate Floor Instalkation
Long Beach, CASkills
- Appointment Scheduling
- Design Guidence
- Estimating work scope
- Recognizing issues in need of attention
- Promote job accessories sales to compliment potential sale
- Customer service
- Liazon between customer rep and installers
- Transfer estimate data to software
- Trouble shoot unexpected set backs above customers satisfaction
- Punctual, dependable, respectful
Timeline
UPS Seasonal Driver
UPS Freight
12.2023 - Current
Courior
Ace Express Inc.
07.2023 - 12.2023
Flooring Sub Contractor
Red Mountain Flooring
06.2012 - 10.2022
Wholesale Sales Representative
Stanline Ind.
03.1994 - 12.1994
Sales, Estimating, Dispatch, Customer Service, Own
South Bay Floor Covering
01.1990 - 12.1994
Journeyman Hard Surface Installer
Pro Flooring & Tile
12.1983 - 12.1989
Certificate - Prep, Vinyl Installation, Pattern Cove,
Armstrong Advanced Installation School
Some College (No Degree) - Auto Mechanics
Jackson Votect
Some College (No Degree) - Floating Wood Floor Installation
Wilson Art Laminate Floor Instalkation