Layne West
Winter Garden,FL
Summary
Dedicated professional with extensive experience at Walt Disney World Company, excelling in customer service and team collaboration. Proven ability to maintain cleanliness and enhance guest experiences while adapting to fast-paced environments. Skilled in customer service, with a strong attention to detail and a commitment to the team and clients. Seeking to transition into a new field where these skills can contribute to operational success.
Overview
3
3
years of professional experience
Work History
Custodian
Walt Disney World Company
Orlando, FL
08.2025 - Current
- Maintain cleanliness and order in high-traffic areas, enhancing guest experiences.
- Demonstrate strong multitasking abilities while managing numerous tasks simultaneously.
- Solve guest issues and make on the spot decisions that are best for the guests and employees.
- Maintain restrooms throughout the park for guest safety and enjoyment.
- Collaborate with other custodial staff to complete larger projects efficiently and effectively.
- Work effectively in fast paced environments.
Senior Team Lead
Graeters Ice Cream
Louisville, KY
01.2023 - 08.2025
- Oversaw daily operations, ensuring optimal workflow and adherence to standards.
- Ordered, received, and put away weekly stock.
- Trained and mentored team members, enhancing team performance.
- Created staff schedules.
- Responded to customer calls and emails throughout the day.
- Maintained a clean environment by ensuring daily cleaning tasks were completed.
- Served guests.
Receptionist/ Housekeeping
Seaside Hostel
Seaside, OR
11.2024 - 12.2024
- Managed front desk operations, including checking guests in and out.
- Provided exceptional customer service, addressing guest inquiries and resolving issues efficiently.
- Organized weekly "community nights" for those staying at the hostel.
- Collaborated with team members to enhance overall guest experience.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Associate of Arts -
Jefferson Community And Technical College
Louisville, KY05-2025
Skills
- Responsible and dependable
- Customer service
- Time management
- Team collaboration
- Cleaning and sanitizing
- Attention to detail
- Cash handling
- Adaptable
- Good in fast pace environments
- Verbal and written communication
Timeline
Custodian
Walt Disney World Company
08.2025 - Current
Receptionist/ Housekeeping
Seaside Hostel
11.2024 - 12.2024
Senior Team Lead
Graeters Ice Cream
01.2023 - 08.2025
Associate of Arts -
Jefferson Community And Technical College