Laynee Christiansen
San Diego,CA
Summary
Punctual individual enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
02.2019 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained regular and consistent attendance and punctuality.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
In-Home Caregiver
El Amoroso Home
05.2019 - 09.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Shift Leader, Shift Lead
Dunkin’ Donuts
06.2017 - 01.2019
- Earned respect with proven ability to obtain high performance levels from employees while maintaining pleasant working atmosphere.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Kept employees operating productively and working on task to meet business and customer needs..
Education
Some College (No Degree) - Business
Grossmont College
Some College (No Degree) - Life Insurance License
Kaplan Career Institute - Boston
High School Diploma -
James Madison High School
06.2017
Skills
- Health Code Compliance
- Compassionate Client Care
- Medication Reminders
- Active listening
- Ability to Adapt
- Exceptional Customer Service
- Critical thinking
- De-escalation techniques
Certification
- Licensed Life Insurance Agent - October 2024 - Current
Timeline
In-Home Caregiver
El Amoroso Home
05.2019 - 09.2020
Shift Supervisor
Starbucks
02.2019 - Current
Shift Leader, Shift Lead
Dunkin’ Donuts
06.2017 - 01.2019
Some College (No Degree) - Life Insurance License
Kaplan Career Institute - Boston
High School Diploma -
James Madison High School
Some College (No Degree) - Business
Grossmont College
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