Summary
Overview
Work History
Education
Skills
Timeline
Bartender
Laynee Shelton

Laynee Shelton

Kissimmee,FL

Summary

Dedicated and customer-focused professional with extensive experience in the restaurant industry and a solid background in clerical support. Over 7 years of experience as a waitress, delivering high-quality service in fast-paced environments, handling customer requests, resolving complaints, managing orders, and ensuring guest satisfaction. Proven ability to multitask, work under pressure, and maintain a friendly, professional demeanor. Additionally skilled in clerical tasks such as data entry, filing, answering phones, scheduling appointments, and managing records. Strong organizational and communication skills with a commitment to efficiency and accuracy.

Overview

9
9
years of professional experience

Work History

Server/Bartender

Kelly’s Half Shell Pub
08.2024 - 01.2025
  • Kept bar presentable and well-stocked to meet customer needs.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Served food and beverages promptly with focused attention to customer needs.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Server/Bartender

Hurricane Grill & Wings
12.2022 - 12.2023
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maintained polite and professional demeanor to guests.
  • Checked with guests to get feedback on food served, resolve issues, and bring additional items
  • Trained new employees to perform duties.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stocked service areas with supplies during slow periods.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer and cocktails for patrons.
  • Recommended food and drinks to patrons based on preference.
  • Followed alcohol awareness procedures.
  • Completed regular bar inventories and daily requisition sheets.
  • Collected and organized daily till totals and tips.
  • Balanced daily registers and generated sales reports for management.
  • Management skills
  • Kept track of bar tabs.

Administrative Office Assistant

Rollins Ranches
11.2019 - 08.2022
  • Answered phone calls and welcomed visitors to office.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Maintained business records by updating customer information.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Dispersed incoming mail to correct recipients throughout office.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Proofread and corrected correspondence and reports for error-free documentation.
  • Answered telephones, directed calls and took messages.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Copied, sorted and filed records of office activities and business transactions.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Office filing for invoices from vendors
  • Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
  • Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
  • Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
  • Maintained accurate financial records, assisting in budget preparation and monitoring expenses for costeffectiveness.
  • Supported department heads with data entry tasks, streamlining recordkeeping processes for increased accuracy in reporting.
  • Supported upper management with scheduling, travel arrangements, and expense reporting, increasing efficiency in daily operations.

Receptionist

Kenansville Feed Store
05.2019 - 10.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Data entry for inventory

Server

Lost Maples Cafe
02.2016 - 07.2017
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.

Server

Griffis Cafe
03.2017 - 04.2019
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Management
  • High volume
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Trained new employees on restaurant procedures and plating techniques.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Trained new employees to perform duties.
  • Served food and beverages to patrons and confirmed complete orders.
  • Stocked service areas with supplies during slow periods.
  • Informed customers of daily specials and signature menu items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Presented menus and answered questions regarding items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Filled condiments and napkin containers during slack periods.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.

Education

High School Diploma -

Utopia High School/Florida Virtual Schooling
05.2020

Skills

  • Effective Customer Upselling
  • Cool Under Pressure
  • Team Player
  • Specials Promotion and Upselling
  • Transactions and Cash Handling
  • Upselling and Cross Selling
  • Service Oriented
  • Order Accuracy and Delivery
  • Verbal Communication
  • File Organization
  • Scheduling appointments
  • Schedule Management
  • Computer Skills
  • Office Administration
  • Microsoft Excel
  • Documentation and Recordkeeping
  • Computer Proficiency
  • Data Entry
  • Professional and mature
  • Deadline-oriented
  • Microsoft Outlook
  • Meticulous attention to detail

Timeline

Server/Bartender

Kelly’s Half Shell Pub
08.2024 - 01.2025

Server/Bartender

Hurricane Grill & Wings
12.2022 - 12.2023

Administrative Office Assistant

Rollins Ranches
11.2019 - 08.2022

Receptionist

Kenansville Feed Store
05.2019 - 10.2019

Server

Griffis Cafe
03.2017 - 04.2019

Server

Lost Maples Cafe
02.2016 - 07.2017

High School Diploma -

Utopia High School/Florida Virtual Schooling

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Laynee Shelton