Laynee Shelton
Okeechobee,FL
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Organized and dedicated, with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Hurricane Grill & Wings
12.2022 - 12.2024
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained polite and professional demeanor to guests.
- Checked with guests to get feedback on food served, resolve issues, and bring additional items
- Trained new employees to perform duties.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference.
- Followed alcohol awareness procedures.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Management skills
- Kept track of bar tabs.
Administrative Office Assistant
Rollins Ranches
11.2019 - 08.2022
- Answered phone calls and welcomed visitors to office.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained business records by updating customer information.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Collected and coded various documents to prepare for filing, storage and processing.
- Dispersed incoming mail to correct recipients throughout office.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Proofread and corrected correspondence and reports for error-free documentation.
- Answered telephones, directed calls and took messages.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Copied, sorted and filed records of office activities and business transactions.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Office filing for invoices from vendors
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
- Maintained accurate financial records, assisting in budget preparation and monitoring expenses for costeffectiveness.
- Supported department heads with data entry tasks, streamlining recordkeeping processes for increased accuracy in reporting.
- Supported upper management with scheduling, travel arrangements, and expense reporting, increasing efficiency in daily operations.
Receptionist
Kenansville Feed Store
05.2019 - 10.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Data entry for inventory
Server
Griffis Cafe
03.2017 - 04.2019
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Management
- High volume
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees on restaurant procedures and plating techniques.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Presented menus and answered questions regarding items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Garnished dishes and beverages to serve visually appealing menu items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Server
Lost Maples Cafe
02.2016 - 07.2017
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
Education
High School Diploma -
Utopia High School/Florida Virtual Schooling
05.2020
Skills
- Effective Customer Upselling
- Check Payment Processing
- Cool Under Pressure
- Team Player
- Specials Promotion and Upselling
- Transactions and Cash Handling
- Upselling and Cross Selling
- Service Oriented
- Order Accuracy and Delivery
- Verbal Communication
- File Organization
- Scheduling appointments
- Mail Sorting
- Schedule Management
- Computer Skills
- Office Administration
- Microsoft Excel
- Documentation and Recordkeeping
- Computer Proficiency
- Data Entry
- Professional and mature
- Deadline-oriented
- Database entry
- Excel spreadsheets
- Microsoft Outlook
- Meticulous attention to detail
- Data Collection
Timeline
Server/Bartender
Hurricane Grill & Wings
12.2022 - 12.2024
Administrative Office Assistant
Rollins Ranches
11.2019 - 08.2022
Receptionist
Kenansville Feed Store
05.2019 - 10.2019
Server
Griffis Cafe
03.2017 - 04.2019
Server
Lost Maples Cafe
02.2016 - 07.2017
High School Diploma -
Utopia High School/Florida Virtual Schooling
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