Laynee Gonzalez
Miami
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Team Member
Dairy Queen Store
02.2016 - 06.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Contributed to team success by completing jobs quickly and accurately.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
Cashier
BJ's Wholesale
09.2019 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Team Member
Michaels Arts And Crafts
07.2017 - 06.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Cashier
Navarro Discount Pharmacy
05.2020 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Office Assistant
L&Y Fire LLC
02.2021 - 11.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
High School Diploma -
South Miami Senior High School
Miami, FL05.2019
No Degree - Pharmacy (Pre-Pharmacy)
Miami Dade College
Miami, FL08.2021
Pharmacy Technology
FVI School of Nursing And Technology
Miami, FL05.2024
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- File Organization
- Organizing and Categorizing
- Verbal Communication
- Dedicated Team Player
- Administrative Support
- Resourceful
- Office Administration
- Prioritizing Work
- Mail handling
- Office Management
- Excel spreadsheets
- File Maintenance
- Appointment Scheduling
- Professional and mature
- Strong Problem Solver
- Scheduling appointments
- Front Office Management
- Clerical Support
- Document Management
- Scheduling
- Filing and data archiving
- Documentation And Reporting
- Schedule Management
Timeline
Office Assistant
L&Y Fire LLC
02.2021 - 11.2023
Cashier
Navarro Discount Pharmacy
05.2020 - 08.2020
Cashier
BJ's Wholesale
09.2019 - 11.2020
Team Member
Michaels Arts And Crafts
07.2017 - 06.2018
Team Member
Dairy Queen Store
02.2016 - 06.2017
High School Diploma -
South Miami Senior High School
No Degree - Pharmacy (Pre-Pharmacy)
Miami Dade College
Pharmacy Technology
FVI School of Nursing And Technology