Layni Brown
Dental Care Of Eagle Valley
Higginsville,MO
1
Certification
8
years of professional experience
I’m a hardworking and personable professional with experience in dental assisting, reception, and customer service. I’ve gained strong communication, organization, and computer skills through my previous roles and am ready to take the next step in my career. I’m eager to learn, grow, and bring a positive attitude to a new opportunity.
Work History
Front Desk Receptionist
1 Year- Greeted and directed customers, ensuring positive first impressions and excellent service quality.
- Managed multi-line phone system, efficiently routing calls to appropriate departments and personnel.
- Scheduled appointments for sales and service departments, optimizing daily workflow and customer satisfaction.
- Maintained organized front desk area, ensuring all materials and resources were readily available for staff and visitors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Dental Assistant
2 Years 4 Months- Processed customer transactions accurately and efficiently.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and digital payments with precision.
- Assisted customers with inquiries and provided product information.
- Trained new staff on operational processes and customer service standards.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Monitored inventory levels at point of sale to prevent stock shortages.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
3 Years- Processed customer transactions accurately and efficiently.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and digital payments with precision.
- Assisted customers with inquiries and provided product information.
- Trained new staff on operational processes and customer service standards.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Monitored inventory levels at point of sale to prevent stock shortages.
- Greeted customers entering store and responded promptly to customer needs.
Education
- General Studies
Skills
Organization & Time Management
Attention to Detail
Professional Communication
Customer & Client Service
Scheduling & Appointment Management
Phone & Email Communication
Computer & Office Technology
Data Entry & Record Keeping
Filing & Document Organization
Confidentiality & Professionalism
Multitasking & Prioritizing
Problem Solving
Dependability & Teamwork
Quick Learner
Microsoft Office & Basic Computer Skills
Certification
CPR certified
Timeline
Dental Assistant
Dental Care Of Eagle Valley
04.2024 - CurrentRead More
Front Desk Receptionist
Tri State Ford
05.2023 - 05.2024Read More
Cashier
C&R
08.2018 - 08.2021Read More
Northwest Missouri State University
from General Studies
Read More