Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Laynie Goodwin

Duncan,AZ

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Family Dollar
Duncan, AZ
02.2024 - Current
  • Provided training to new employees on company policies and procedures.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Maintained a safe working environment by enforcing safety regulations.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.

Cashier

Family Dollar
Clifton, AZ
08.2023 - 02.2025
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Followed company security procedures for handling large sums of money.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Performed other duties as assigned by management.

Cashier

Taco Bell
Safford, AZ
04.2022 - 04.2023
  • Operated POS systems correctly when completing transactions.
  • Provided change to customers as needed.
  • Assisted in training new employees in proper cashiering techniques.
  • Frequently communicated with other team members to ensure smooth operations.
  • Maintained a clean work area at all times.
  • Verified customer orders for accuracy and completeness.
  • Followed established health and safety guidelines while handling food items.
  • Resolved customer complaints in a timely manner.
  • Answered questions about store products, services, prices, returns.
  • Conducted routine maintenance on equipment such as cleaning cash drawers and counters.
  • Processed cash, credit card, and debit card transactions accurately and efficiently.
  • Greeted customers and provided prompt, friendly service.
  • Stocked shelves with food items when necessary.

Education

High School Diploma -

Safford High School
Safford, AZ
05-2023

Skills

  • Customer Relations
  • Flexible Schedule
  • Customer experience
  • Customer Service and Engagement
  • Team Building and Leadership
  • POS Systems
  • Mentoring and Coaching
  • Microsoft Office Suite

Certification

Food Handlers

References

References available upon request.

Timeline

Assistant Store Manager

Family Dollar
02.2024 - Current

Cashier

Family Dollar
08.2023 - 02.2025

Cashier

Taco Bell
04.2022 - 04.2023

High School Diploma -

Safford High School

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Laynie Goodwin