Laynie Taylor
JBLM,WA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Im Dedicated to Customer Service with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Tilly's Clothing Store
09.2025 - Current
- Provided exceptional customer service, enhancing shopping experience and fostering customer loyalty.
- Maintained accurate inventory levels, ensuring product availability and minimizing stock discrepancies.
- Led initiatives for store cleanliness and organization, creating a welcoming environment for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
BabySitter/Nanny
Eastland, TX / JBLM, WA
01.2018 - Current
- I have watched kids since I was 13. I pick up babysitting jobs anytime I’m free, and have nannied for multiple families. I have experience with ages 0-12 years.
- I also have experience with Pet-Sitting/House-Sitting whether that be dogs, cats, bunnies, lizards, fish, chickens, and or watering plants.
- Supervised children's activities, ensuring safety and engagement in age-appropriate play.
- Developed personalized care plans to address individual needs and preferences of children.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by leading by example.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
CYPA Child and Youth Program Assistant
MWR
08.2024 - 04.2025
- I worked with children the age of kinder-fifth grade.
- Handled over 15 kids per day.
- Headcount making sure every child is in the right areas.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed engaging educational activities to promote social skills among children and youth.
- Facilitated communication between parents and program staff to enhance participant support.
- Mentored junior staff in best practices for child engagement and safety protocols.
- Evaluated program effectiveness through participant feedback and made recommendations for improvement.
- Led workshops focused on personal development and life skills for youth participants.
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
- Developed strong relationships with parents by providing timely feedback on their child's progress while addressing any concerns promptly.
- Adapted teaching methods based on each child''s unique learning style, maximizing engagement and understanding.
- Developed and implemented fun, educational activities for children of varying ages.
- Managed classroom materials and resources effectively, maintaining an organized space conducive to learning.
- Created list of needed supplies and materials for activities.
- Implemented creative arts activities that encouraged self-expression.
- Utilized positive reinforcement techniques to encourage appropriate behaviors among participants consistently.
- Supported children with special needs through tailored interventions and close collaboration with specialized professionals.
- Excellent communication skills, both verbal and written.
Retail Associate
Walmart
07.2023 - 12.2023
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Assisted in inventory management, conducting stock checks and replenishing shelves as needed.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed over 100 costumers per day.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Loaded and unloaded shipments, ensuring accurate placement and organization of goods.
- Loaded and unloaded trucks.
- Maintained cleanliness and orderliness in fitting room areas, contributing to a positive shopping experience.
Retail Sales Associate
Bealls/Burkes Outlet
11.2021 - 07.2023
- Delivered exceptional customer service, enhancing shopping experiences and increasing customer satisfaction.
- Trained new associates on sales techniques, product knowledge, and store policies to enhance team effectiveness.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships and repeat business.
- Implemented process improvements in checkout procedures, reducing wait times and enhancing operational efficiency.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Coordinated with stock team to expedite restocking of high-demand items.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted customers in fitting rooms, ensuring comfort and satisfaction with selected apparel.
- Maintained cleanliness and orderliness in fitting room areas, contributing to a positive shopping experience.
- Managed over 50 calls per day.
Education
High School Diploma -
Eastland High School
Eastland, TX05.2023
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Goal oriented
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Retail store operations
- Cleaning techniques
- Fitting room maintenance
- Customer engagement
- Retail loss prevention
Certification
- CPR Certified
- First Aid Certified
LANGUAGES
English
Timeline
Sales Associate
Tilly's Clothing Store
09.2025 - Current
CYPA Child and Youth Program Assistant
MWR
08.2024 - 04.2025
Retail Associate
Walmart
07.2023 - 12.2023
Retail Sales Associate
Bealls/Burkes Outlet
11.2021 - 07.2023
BabySitter/Nanny
Eastland, TX / JBLM, WA
01.2018 - Current
High School Diploma -
Eastland High School