Laynie Turley

• Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
• Maintained stock levels of cups, lids, straws, and condiments throughout shift.
• Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
• Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
• Processed payments and provided receipts to establish proof of transaction.
• Assisted wait staff with timely food delivery and guest requests.
• Collaborated with other dining room and bar staff to facilitate efficient service.
• Arranged tables and chairs for special occasions and events.
• Monitored food and beverage supplies, assisting with restocking when needed.
• Answered customer questions about food and beverage items and assisted with menu selections.
• Operated dishwashers and other kitchen equipment according to safety guidelines.
• Established rapport with customers by providing friendly and attentive service.
• Monitored dining room inventory and replenished as necessary.
• Assisted customers with carry-out service.
• Processed payments for orders and provided customers with change.

• Performed ongoing keyword discovery, expansion and optimization to increase organic search footprint and drive relevant site traffic.

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• Tracked, reported and analyzed website analytics to drive strategy and improve user experience for hundreds of clients both nationally and internationally.
• Recommended changes to website architecture, content and linking to improve SEO positions for target keywords.
• Collaborated with team to investigate critical SEO-related issues and provided impactful solutions.
• Researched and implemented search engine optimization recommendations in accordance with development methodology.
• Optimized website content and images to improve search engine rankings.
• Created customized marketing materials to increase product awareness.
• Developed and deployed content marketing strategies to improve organic search traffic.
• Researched and analyzed industry trends to inform search marketing strategies.
• Monitored and evaluated website analytics to identify trends and opportunities for improvement.
• Crafted and implemented strategies to increase search visibility and website traffic.
• Helped clients develop website portals and social media pages to promote businesses.

• Effectively managed the floor and the other front-of-house staff
• Helped assist with the soft and grand opening of the restaurant taking on responsibilities such as creating the restaurant atmosphere, menu planning, menu tastings, and marketing tactics
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.
• Bussed and reset tables to keep dining room and work areas clean.
• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.
• Maintained customers in both the outdoor and indoor seating areas.
• Managed the entire outdoor deck area as the solo foh staff member