Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Laynoris Miguez

Tampa,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Hardworking and dependable candidate successful at managing multiple priorities with a positive attitude and strong organizational skills. Passionate about promoting lasting customer satisfaction by delivering quality service and support. Willingness to take on added responsibilities to meet team goals. Committed to maintaining professional relationships to increase profitability and drive business results. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Melia Marina Varadero
10.2017 - 07.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

English as a Second Language Teacher

Medical Sciences University
09.2013 - 09.2017
  • Educated students in basics of English grammar and conversational speaking.
  • Gave one-on-one attention to each student while maintaining overall focus on entire group.
  • Created new lesson plans based on course objectives.
  • Designed seasonal programs emphasizing vocabulary, pronunciation, and reading comprehension.
  • Administered and graded tests and assignments to evaluate student progress.
  • Improved instruction methods by using various assessment tools and strategies.
  • Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
  • Emphasized critical thinking through small group activities.
  • Documented student attendance and progress against goals.
  • Created and delivered engaging lesson plans to accommodate different learning styles.

Education

Bachelor of Arts - English

Matanzas University
Autopista A Varadero Km3, Matanzas, Cuba
07.2013

Skills

  • Microsoft Word
  • Active Listening
  • Retail Sales Customer Service
  • Staff Training
  • Microsoft PowerPoint
  • Problem-Solving Ability
  • Conflict Resolution
  • Managing Multiple Tasks
  • Conflict Mediation
  • Calm and Professional Under Pressure
  • Coordination

Timeline

Customer Service Representative

Melia Marina Varadero
10.2017 - 07.2022

English as a Second Language Teacher

Medical Sciences University
09.2013 - 09.2017

Bachelor of Arts - English

Matanzas University
Laynoris Miguez