Summary
Overview
Work History
Education
Skills
Timeline
Generic

Layo Ramos

Summary

Proactive individual with experience in communication, time management and high organizational skills to complete tasks, Reliable with good work ethic and the ability to adapt to new tasks and environments and is ready to make an immediate contribution to your organization.

Overview

8
8
years of professional experience

Work History

Shift Manager

Carwash USA
06.2024 - Current
  • Open and close car wash by being the only person at opening to turn off the alarm and held responsible to shut down and lock the facility come closing time.
  • Supervised one individual each shift.
  • On call at all times past work hours.
  • Promote customer satisfaction by addressing complaints and issuing refunds.
  • Address customer complaints and resolve conflicts.
  • Perform all duties such as guiding customers into Wash tunnel, fill chemicals, manage inventory, cut property grass and clean the parking lot.

Car Wash Attendant

Turbo Wash
02.2024 - 05.2024
  • Build relationships with customers to increase likelihood of repeat business.
  • Demonstrated excellent customer skills, including greeting customers and providing helpful advice on car wash services.
  • Greeted customers and provided necessary information for services offered by car wash.
  • Temporary job due to aligning well with my spring semester course schedule.

Manager

MCB Carwash
09.2021 - 01.2024
  • Opened and closed wash facility.
  • Scheduled exterior and interior detail appointments.
  • Trained new employees on company policies and procedures.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Followed up with the owner on a daily basis about ongoing complaints and problems.
  • Managed daily operations including prepping cars at the entrance of the bay and hand drying them at the end of the tunnel.

Crew Member

Qdoba Mexican Eats
10.2020 - 10.2021
  • Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
  • Placed orders into POS system systems and handled cash and credit transactions.
  • Followed health department regulations for handling food products properly.
  • Operated kitchen equipment safely according to standard operating procedures.

Shift Manager

Hot Head Burritos
06.2020 - 08.2020
  • Trained and supervised new staff members.
  • Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
  • Address customer complaints and resolve conflicts.

Crew Member

Potbelly Sandwich Shop
01.2019 - 06.2019
  • Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns.
  • Performed cashier duties.
  • Memorized food and recipes to prepare orders with speed and accuracy.

Crew Member

KFC
03.2017 - 01.2019
  • Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
  • Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
  • Coordinated with other crew members to complete assigned tasks quickly and effectively.

Education

Bachelor of Arts - Criminology

Otterbein University
Westerville, OH
12.2024

Skills

  • Bilingual (Spanish/English)
  • Relationship building
  • Dependability
  • Verbal and communication

Timeline

Shift Manager

Carwash USA
06.2024 - Current

Car Wash Attendant

Turbo Wash
02.2024 - 05.2024

Manager

MCB Carwash
09.2021 - 01.2024

Crew Member

Qdoba Mexican Eats
10.2020 - 10.2021

Shift Manager

Hot Head Burritos
06.2020 - 08.2020

Crew Member

Potbelly Sandwich Shop
01.2019 - 06.2019

Crew Member

KFC
03.2017 - 01.2019

Bachelor of Arts - Criminology

Otterbein University

Similar Profiles

CREATE PROFILE