Layona Johnson
Little Rock,AR
Summary
Ability to manage multiple priorities, also a fast learner, outstanding, and driven to provide excellent support to professional team. Strong work ethic, positive attitude, accurate, assertive and adaptable. Highly effective in fast-paced work environments. Effectively able to multi-task in challenging situations and meet critical deadlines.
Overview
12
12
years of professional experience
Work History
Insurance Verification Specialist I
University of Arkansas for Medical Sciences, UAMS
12.2024 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assist with checking patients insurance for authorization requirements.
Customer Service Representative
Blue Cross Blue Shield of Arkansas
05.2022 - 12.2024
- Managed high volume of customer calls, maintaining calm and professional demeanor.
- Assist providers and member's with health policies, CPT, diagnosis codes, claims, HSA/FSA, and online profiles.
- Conducted product demonstrations, educating customers and stimulating interest.
Administrative Specialist
Departent of Human Services
09.2019 - 05.2022
- Facilitated communication between departments, organizing meetings and distributing essential information.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Assisted the state Auditor with auditing each department of DHS.
DFA Representative
Office of Child Support Enforcement
03.2019 - 09.2019
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Administrative Specialist
Arkansas Department of Health
03.2018 - 03.2018
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Handled incoming and outgoing mail.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Provided exceptional reception services such as answering phone calls professionally, directing them appropriately while maintaining visitor logs.
- Increased efficiency in data entry tasks through the implementation of advanced software tools.
Customer Service Representative
FIS Global Solutions
06.2015 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Auditor/Admissions Clerk
Baptist Health Medical Center
08.2013 - 05.2014
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Planned and executed follow-up audits at appropriate intervals.
- Followed established auditing processes to meet internal and regulatory requirements.
- Performed observations and evaluated supporting documents to supplement audit findings.
Education
Master of Arts - Public Health
Strayer University
Bachelor of Arts - Public Adminstration
Arkansas Baptist College
Little Rock04-2018
No Degree - Registered Dental Assistance
Pulaski Technical College
North Little Rock, AR05-2014
High School Diploma -
Little Rock Central High
Little Rock05-2011
Skills
- Attention to detail
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
Timeline
Insurance Verification Specialist I
University of Arkansas for Medical Sciences, UAMS
12.2024 - Current
Customer Service Representative
Blue Cross Blue Shield of Arkansas
05.2022 - 12.2024
Administrative Specialist
Departent of Human Services
09.2019 - 05.2022
DFA Representative
Office of Child Support Enforcement
03.2019 - 09.2019
Administrative Specialist
Arkansas Department of Health
03.2018 - 03.2018
Customer Service Representative
FIS Global Solutions
06.2015 - 03.2018
Auditor/Admissions Clerk
Baptist Health Medical Center
08.2013 - 05.2014
Master of Arts - Public Health
Strayer University
Bachelor of Arts - Public Adminstration
Arkansas Baptist College
No Degree - Registered Dental Assistance
Pulaski Technical College
High School Diploma -
Little Rock Central High
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