Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
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Layonna Joy

New Carrollton, MD,United States

Summary

Dynamic and results-oriented professional with a proven track record at Wegmans for exceptional customer service and operational efficiency. Excelled in roles requiring critical thinking, effective communication, and teamwork. Demonstrated adaptability and problem-solving aptitude, enhancing customer satisfaction and workplace productivity.

Overview

4
4
years of professional experience

Work History

Athletic Mangement Specialist

McDaniel College INC
Westminster, MD
08.2024 - 02.2025
  • Stand on the sidelines and provide refs or players with a new ball if the ball goes out of bounds during games.
  • Clean up the field or court after games.

Team Member

Six Flags America
Upper Marlboro, United States
05.2022 - 08.2024
  • I worked as a team member in food and beverages, providing guests with food.
  • Maintained positive working relationship with fellow staff and management.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Identified needs of customers promptly and efficiently.
  • Addressed customer needs, responding to specific requests.
  • I later worked as a team member in ride operations and often received compliments for how nice and interactive I was with the guests.

Cashier

Wegmans
Lanham, United States
11.2022 - 05.2023
  • From this job, I received a coupon for great customer service skills.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Built and maintained productive relationships with employees.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Discounted purchases by scanning and redeeming coupons.
  • Greeted customers promptly and responded to questions.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Intern

SYEP/ Department of the Environment
Upper Marlboro, United States
07.2021 - 08.2021
  • Company Overview: Participants work outdoors in park settings, performing environmental conservation activities and ecosystem restoration projects.
  • Participants work outdoors in park settings, performing environmental conservation activities and ecosystem restoration projects.
  • Set specific goals for projects to measure progress and evaluate end results.

Education

Some College (No Degree) - Kinesiology

McDaniel College
Westminster, MD

Skills

  • Critical thinking
  • Problem solving
  • Teamwork skills
  • Communication
  • Collaboration
  • Active listening
  • Adaptability
  • Decision-making
  • Organization
  • Creativity
  • Customer service
  • Workplace safety
  • Time management
  • Relationship building
  • Professionalism
  • Multitasking
  • Effective communication
  • Analytical skills
  • Creative problem solving
  • Task prioritization
  • Interpersonal skills
  • Goal setting
  • Organizational skills
  • Problem-solving aptitude
  • Teamwork
  • Excellent communication
  • Communication skills
  • Reliability
  • Interpersonal communication
  • Problem-solving abilities
  • Multitasking capacity

Hobbies and Interests

  • Learning
  • Teaching
  • Volunteer work
  • Music
  • Helping

Languages

English, Native or Bilingual Proficiency

Timeline

Athletic Mangement Specialist

McDaniel College INC
08.2024 - 02.2025

Cashier

Wegmans
11.2022 - 05.2023

Team Member

Six Flags America
05.2022 - 08.2024

Intern

SYEP/ Department of the Environment
07.2021 - 08.2021

Some College (No Degree) - Kinesiology

McDaniel College

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Layonna Joy