Layonna Mathis

Design and schedule diverse activities that cater to the physical, social, emotional, and intellectual needs of Residents.

Communicated with residents to determine their interests and preferences for activities.

Maintain activity calendars, keep detailed records of participation and costs, and solicit feedback for future planning.

Ensure activities comply with regulations and maintain a safe environment, which may include tasks like maintaining equipment.

Encourage participation and provide support and encouragement, especially for individuals with physical or cognitive challenges.

Assists in planning parties and activities as well as decorating the community according to the season and/or holiday throughout the years as well as planning monthly birthday parties to honor residents.

Complete Documentation on residents and weekly care plans on the residents progress.

Collaborated with nursing staff to ensure safe participation in physical activities.

Documented resident feedback on activities to improve future programming.

Concierge service to residents and visitors, making them a priority.

Managed front desk operations, ensuring efficient flow of visitors and residents throughout the facility.

Answering the phone, Logging packages for residents.

Contacting engineers, maintenance and security in cases of emergency.

Checking guests in and out of guest rooms.

Assist in escorting residents to/from activities, appointments, and social functions.

Manage phone systems, respond to phone calls, and handle phone messages.

Provide exceptional customer service and support, addressing residents needs and concerns in a professional and courteous manner.

May perform other duties as assigned.

Performs other clerical duties as needed, such as filing, photocopying, and collating.

Maintained accurate visitor logs and ensured compliance with safety protocols and visitor guidelines.

Responded to resident feedback and concerns promptly, enhancing overall satisfaction and trust.

Assisted patients with insurance queries, clarifying coverage details and benefits.

Created a welcoming environment for patients through friendly interactions and support.
Scheduled cleanings and dental appointments for patients using appointment software.

Coordinated patient check-in and check-out processes, ensuring accurate documentation.
Managed electronic health records, ensuring confidentiality and compliance with regulations.

Streamlined office workflow by implementing efficient scheduling practices.

Maintained inventory of dental supplies and equipment, ensuring availability for daily operations.
Provided exceptional customer service, addressing patient concerns with empathy and professionalism.