LAYS DE ARMAS
Louisville,KY
Summary
Versatile professional with extensive experience in process assistance, warehouse operations, and management roles. Proficient in workflow production, quality metrics, and safety management, with strong skills in team training, customer service, and relationship building. Known for driving efficient operations and fostering a positive work environment.
Overview
7
7
years of professional experience
Work History
Process Assistant
Amazon
10.2023 - Current
- Helped support daily management of department duties, including monitoring and tracking labor hours as assigned, translating meetings, assisting production duties as needed: sort, WS, AVA, Super Solver.
- Engaged and provided feed back with associates to improve the quality in the grading process.
- Fulled understand workflow production, quality metrics and daily production goals.
- Coached associates to work safety all the time, identified and addressed safety hazards in the work area.
- Assisted coworkers and staff members with special tasks on daily basis.
- Mentored and trained associates on proper process execution techniques, helping them develop valuable skills that transacted into career growth opportunities.
Warehouse Associate
Amazon
02.2023 - 10.2023
- Sorted packages to corrects dispositions.
- Processed packages in Customer Returns.
- Moved cages to their correct locations.
- Trained other AAs in Vendor Returns area.
- Helped management and Learning Ambassadors to translated when needed.
- Unloaded packages off of trucks for processing.
- Maintained clean, orderly work environment free of hazards.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
General Manager
Las Vegas Cuban Cuisine
02.2022 - 10.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Executive Manager
Transbell Florida
09.2021 - 01.2022
- Reconciled invoices.
- Managed duties and offered great customer services.
- Scheduled transfers
Quality Manager
Hotel E Velasco
12.2019 - 06.2021
Commercial Assistant and Sales Manager
Melia Las Antillas
10.2017 - 12.2019
Education
BBA - Tourism And Hotel Management
Matanzas University
Cuba07.2017
Skills
- Safety Management
- MS Office
- Assignment Delegation
- Management Support
- Attendance Tracking
- Scheduling Coordination
- Relationship builder
- Customer service
- Inventory management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Process Assistant
Amazon
10.2023 - Current
Warehouse Associate
Amazon
02.2023 - 10.2023
General Manager
Las Vegas Cuban Cuisine
02.2022 - 10.2023
Executive Manager
Transbell Florida
09.2021 - 01.2022
Quality Manager
Hotel E Velasco
12.2019 - 06.2021
Commercial Assistant and Sales Manager
Melia Las Antillas
10.2017 - 12.2019
BBA - Tourism And Hotel Management
Matanzas University
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