LAYSA J. FLORES
Baytown,TX
Summary
Detail-oriented office manager with over four years of experience in office administration and customer support. Adept at multitasking and resolving inquiries to maintain strong client relationships, while optimizing resource allocation for improved operational flow.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager / Helm Manager
The ACTion Group
Channelview, USA
01.2020 - Current
- Administer daily operational duties such as office opening and closing, maintaining inventory levels, and directing incoming calls
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Provided support to customers utilizing HELM Connect software. Along with maintaining, implementing, and creating customers' HELM Connect environment.
- Redesigned and reformatted training manuals and documents for improved layout, readability, and visual appeal.
Daycare Teacher
Silver Star Academy
Channelview, USA
08.2019 - 12.2019
- Supervised daily activities for up to 30 children, ensuring safety and engagement.
- Collaborated with parents to address children's developmental progress and specific needs.
- Organized educational games to enhance social interaction and cognitive development.
- Implemented strategies to create a stimulating learning environment for young children.
Administrative Office Manager
HBOT America
Houston, USA
04.2019 - 07.2019
- Handled incoming calls, provided information and address customer needs.
- Conducted sales transactions, leveraging product expertise to maximize revenue.
- Ensured a tidy workspace by performing regular cleaning duties.
- Managed opening and closing duties to maintain store security and readiness.
- Organized appointment schedules to enhance operational flow.
File Clerk
JDH Association Management
Channelview, USA
08.2017 - 12.2018
- Oversaw document filing systems for efficient access and retrieval across 50 HOA communities.
- Executed mail-out operations, ensuring prompt dispatch of materials to clients.
- Monitored office supply levels to maintain uninterrupted workflow throughout the office.
Waitress
El Perron
Channelview, USA
05.2017 - 08.2017
- Processed orders efficiently, ensuring accuracy in ticket counting.
- Managed and dispatched to-go orders for prompt customer service.
- Provided excellent customer service in fast-paced dining environment.
- Handled customer inquiries and resolved issues promptly and professionally.
Education
High School Diploma -
C.E. King High School
Houston, TX05.2019
Skills
- Microsoft Office Suite
- Bilingual communication
- Customer service and support
- Multitasking abilities
- Office administration
- Relationship management
- HELM Connect software proficiency
- Inventory management
- Attention to detail
- Administrative support
Certification
Certified Helm Connect Maintenance Administrator
Certified Helm Connect Compliance Administrator
Languages
Spanish
Professional
Timeline
Office Manager / Helm Manager
The ACTion Group
01.2020 - Current
Daycare Teacher
Silver Star Academy
08.2019 - 12.2019
Administrative Office Manager
HBOT America
04.2019 - 07.2019
File Clerk
JDH Association Management
08.2017 - 12.2018
Waitress
El Perron
05.2017 - 08.2017
High School Diploma -
C.E. King High School
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