Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Laysha Leyva

Miami,FL

Summary

Results-oriented and highly motivated young woman with a proven track record of successfully driving revenue growth and improving operational efficiency. Seeking a challenging role to leverage my exceptional leadership skills, strategic mindset,multi tasking and communication skills.

Overview

6
6
years of professional experience

Work History

Operations Manager

PartyCity
09.2017 - 06.2023
  • Oversee all operational functions for PartyCity, a leading party supplies retailer, ensuring smooth day-to-day operations and customer satisfaction. - Collaborate with cross-functional teams to develop and implement operational strategies, policies, and procedures, effectively enhancing efficiency and productivity. - Streamline the inventory management process, optimizing stock levels, and reducing inventory holding costs by 20%. - Lead recruitment, training, and development of a team of 25+ employees, fostering a positive and high-performance work environment. - Successfully implement a new point-of-sale (POS) system, resulting in enhanced checkout efficiency and reduced transaction time by 25%. - Conduct regular performance evaluations, providing feedback and guidance to employees, resulting in increased productivity and employee satisfaction. - Ensure compliance with health and safety regulations, implementing protocols and conducting regular audits to minimize risks and maintain a safe work environment. - Act as the main point of contact for customer complaints and resolve issues in a timely and satisfactory manner, maintaining strong customer relationships. - Manage vendor relationships, negotiating contracts and terms to enhance product quality, availability, and profitability.

Patient Support Clerk

Miami Beach Community Health Center
06.2021 - 12.2021
  • Registers new patients in the electronic system. - Responsible for all insurance verification issues pertaining to appointments or walk-ins. - Responsible for scanning of medical records. - Responsible for providing information on public assistance programs. - Arranges for payment plan for patients unable to pay for medical services.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.

Education

Miami Dade College
Miami, FL

Skills

  • Strong leadership and team management abilities
  • Excellent problem-solving and decision-making skills
  • Proficient in inventory management and procurement
  • Sound understanding of retail operations
  • Effective communication and interpersonal skills
  • Proficient in Microsoft Office Suite and POS systems
  • Detail-oriented and highly organized
  • Customer Service
  • Time Management
  • Insurance Verification
  • Patient Registration/Appointment Scheduling

References

References available upon request.

Languages

Spanish
Native or Bilingual

Timeline

Patient Support Clerk

Miami Beach Community Health Center
06.2021 - 12.2021

Operations Manager

PartyCity
09.2017 - 06.2023

Miami Dade College

Similar Profiles

CREATE PROFILE
Laysha Leyva