Laysha McAllister
Orlando,FL
Overview
4
4
years of professional experience
Work History
Server
AdventHealth
07.2021 - Current
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
Package Handler
FedEx:Ground
04.2020 - 10.2021
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Customer Service Representative
Faneuil
09.2020 - 06.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Jones High School
Orlando, FL05.1998
Skills
- Food Running
- Food Delivery
- Beverage Preparation
- Food Inspection
- Guest Engagement
Timeline
Server
AdventHealth
07.2021 - Current
Customer Service Representative
Faneuil
09.2020 - 06.2021
Package Handler
FedEx:Ground
04.2020 - 10.2021
High School Diploma -
Jones High School