Overview
Work History
Education
Skills
Timeline
Generic

Laysha McAllister

Orlando,FL

Overview

4
4
years of professional experience

Work History

Server

AdventHealth
07.2021 - Current
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
  • Assisted in training new servers, sharing best practices for excellent customer service.
  • Contributed positively to team morale through effective communication and cooperation with coworkers.

Package Handler

FedEx:Ground
04.2020 - 10.2021
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.

Customer Service Representative

Faneuil
09.2020 - 06.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma -

Jones High School
Orlando, FL
05.1998

Skills

  • Food Running
  • Food Delivery
  • Beverage Preparation
  • Food Inspection
  • Guest Engagement

Timeline

Server

AdventHealth
07.2021 - Current

Customer Service Representative

Faneuil
09.2020 - 06.2021

Package Handler

FedEx:Ground
04.2020 - 10.2021

High School Diploma -

Jones High School
Laysha McAllister