Laysha Nunez
Dallas,TX
Summary
Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions. Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CSR supervisor position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CSR Supervisor
FRED LOYA INSURANCE
11.2020 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Engaged with customers to build rapport and loyalty.
- Tracked customer service cases and updated service software with customer information.
Cashier Assistant
El Rancho Supermercado
10.2018 - 03.2019
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new cashier team members in customer service and money handling processes.
- Worked with other associates to support cashiers and management needs.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Thomas Jefferson High School
Dallas, TX05.2020
Skills
- Sourcing Management
- Customer Buying Habits
- Contact Management Systems
- Business Growth and Retention
- Serve Customers
- Overcoming Objections
Certification
- CAP - Certified Administrative Professional
- Licensed Car Insurance - 2020 - Current active
- Sales Manager Certificate
- Sales Essentials Certificate
Languages
Spanish
Full Professional
English
Full Professional
Timeline
CSR Supervisor
FRED LOYA INSURANCE
11.2020 - Current
Cashier Assistant
El Rancho Supermercado
10.2018 - 03.2019
High School Diploma -
Thomas Jefferson High School