Laysha Perez
Brooklyn
Summary
Experienced with providing compassionate care and support to clients in their daily activities.Experienced with customer communication and conflict resolution. Utilizes problem-solving skills to address customer concerns effectively. Knowledge of call center technologies and processes to improve customer interactions and satisfaction.
Overview
2
2
years of professional experience
Work History
Home Health Aide
Parent Care Home Care
Brooklyn, NY
10.2025 - Current
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Monitored client health status, reporting changes to healthcare professionals promptly.
- Provided companionship and emotional support, enhancing clients' overall quality of life and well-being.
- Implemented effective communication methods with clients, families, and medical personnel for optimal care coordination.
Bilingual Customer Service Representative
Continuum Global Solutions -311
Brooklyn, NY
06.2025 - 09.2025
- Provided bilingual support to customers via phone, resolving inquiries efficiently.
- Handled escalated issues, ensuring prompt resolutions and maintaining high satisfaction levels.
- Collaborated with team members to improve service delivery processes and enhance customer experience.
- Utilized CRM software to track interactions, documenting detailed notes for future reference.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Utilized Language proficiency to build relationships with Language-speaking customers.
Host/Cashier/Bartender
Bridgeview Diner
Brooklyn, NY
03.2025 - 06.2025
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed waitlist efficiently to optimize seating arrangements during peak hours.
- Collaborated with kitchen staff to communicate customer requests and dietary restrictions.
- Monitored dining area cleanliness, ensuring a welcoming environment for patrons.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Made drinks for customers
- Handled cash when making payments
Cashier/ Sale Associate
Five Below
Brooklyn, NY
10.2023 - 02.2025
- Processed customer transactions efficiently using Point of Sale (POS) system.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing excellent service and support.
- Collaborated with team members to ensure timely restocking of merchandise on sales floor.
- Handled cash and credit transactions accurately, maintaining balanced drawer at shift end.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Greeted customers entering store and responded promptly to customer needs.
Education
Science For Health
Borough of Manhattan Community College
New York (City), NYSkills
SKILLS
Bilingual: English & Spanish Customer Service & ClientRelations Communication &Negotiation
Call Center & CustomerSupport CustomerRelationship Management (CRM)Systems & High-Volume CallHandling Fraud Prevention &
Cash Handling &
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Data Entry & Typing ProjectManagement Tools
Timeline
Home Health Aide
Parent Care Home Care
10.2025 - Current
Bilingual Customer Service Representative
Continuum Global Solutions -311
06.2025 - 09.2025
Host/Cashier/Bartender
Bridgeview Diner
03.2025 - 06.2025
Cashier/ Sale Associate
Five Below
10.2023 - 02.2025
Science For Health
Borough of Manhattan Community College