Laysha Perez
Brooklyn
Summary
Experienced with providing compassionate care and support to clients in their daily activities.Experienced with customer communication and conflict resolution. Utilizes problem-solving skills to address customer concerns effectively. Knowledge of call center technologies and processes to improve customer interactions and satisfaction.
Overview
2
2
years of professional experience
Work History
Home Health Aide
Parent Care Home Care
10.2025 - Current
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Monitored client health status, reporting changes to healthcare professionals promptly.
- Provided companionship and emotional support, enhancing clients' overall quality of life and well-being.
- Implemented effective communication methods with clients, families, and medical personnel for optimal care coordination.
Bilingual Customer Service Representative
Continuum Global Solutions -311
06.2025 - 09.2025
- Provided bilingual support to customers via phone, resolving inquiries efficiently.
- Handled escalated issues, ensuring prompt resolutions and maintaining high satisfaction levels.
- Collaborated with team members to improve service delivery processes and enhance customer experience.
- Utilized CRM software to track interactions, documenting detailed notes for future reference.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Utilized Language proficiency to build relationships with Language-speaking customers.
Host/Cashier/Bartender
Bridgeview Diner
03.2025 - 06.2025
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed waitlist efficiently to optimize seating arrangements during peak hours.
- Collaborated with kitchen staff to communicate customer requests and dietary restrictions.
- Monitored dining area cleanliness, ensuring a welcoming environment for patrons.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Made drinks for customers
- Handled cash when making payments
Cashier/ Sale Associate
Five Below
10.2023 - 02.2025
- Processed customer transactions efficiently using Point of Sale (POS) system.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing excellent service and support.
- Collaborated with team members to ensure timely restocking of merchandise on sales floor.
- Handled cash and credit transactions accurately, maintaining balanced drawer at shift end.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Greeted customers entering store and responded promptly to customer needs.
Education
Science For Health
Borough of Manhattan Community College
New York (City), NYSkills
SKILLS
Timeline
Home Health Aide
Parent Care Home Care
10.2025 - Current
Bilingual Customer Service Representative
Continuum Global Solutions -311
06.2025 - 09.2025
Host/Cashier/Bartender
Bridgeview Diner
03.2025 - 06.2025
Cashier/ Sale Associate
Five Below
10.2023 - 02.2025
Science For Health
Borough of Manhattan Community College