Laysha Saldana
Moreno Valley,CA
Summary
Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated administrative professional with successful experience in fast-paced office settings.
Overview
4
4
years of professional experience
Work History
Service Assistant
Office On Aging
04.2023 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Utilized problem-solving skills to address customer queries and complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time, and productivity.
- Responded proactively and positively to rapid change.
- Quickly became part of service integration and co-locating at Jurupa Valley CHC WIC Clinic.
TAP Office Assistant II
O ce on Aging, Riverside County
08.2022 - 04.2023
- Assist public by referring them to sources of information, giving out standard forms, explaining how to complete them, and answering requests for factual information by consulting various available sources
- Became part of the Rapid response team and assisted with city disasters, such as Fairview Fire in Hemet of 2022.
- Maintain informational or operational records; answer telephone and assist callers by providing information, taking messages, or routing calls to others
- Make computer inquiries to retrieve information and to print reports; may align carriage tapes and forms to print records, mailing lists, roster indexes, and similar listings; maintain informational and operational records
- Completed clerical tasks such as filing, copying, and
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Cashier & Sales associate
TJ MAXX
10.2019 - 08.2022
- Responsible for assisting customers as they shop within a store
- Greeting the customers, answering questions related to the merchandise
- Working with cash registers, and processing payments.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
Service Assistant
Marshall’s Appraisals
08.2020 - 06.2022
- Assist with filing papers, answering phones, and making copies
- Ensuring the
- Ce runs smoothly by scheduling meetings and sending meeting invites to attendees
- Met with customers to discuss service needs and develop effective and practical solutions.
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed office operations while scheduling appointments for department managers.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
Hostess
Polly’s Pies Inc
05.2021 - 10.2021
- Greet customers into the restaurant
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers by keeping dining area ready for every guest.
- Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Completed daily side work and opening and closing duties without fail.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
DP -
Canyon Springs High School
06.2019
Skills
- Adaptability
- Collaboration
- Data Entry
- Attentive to detail
- Scheduling
- Microsoft Suite
- Bilingual
- Customer service
- Maintaining Clean Work Areas
- Special Requests
Languages
Spanish
Native or Bilingual
Timeline
Service Assistant
Office On Aging
04.2023 - Current
TAP Office Assistant II
O ce on Aging, Riverside County
08.2022 - 04.2023
Hostess
Polly’s Pies Inc
05.2021 - 10.2021
Service Assistant
Marshall’s Appraisals
08.2020 - 06.2022
Cashier & Sales associate
TJ MAXX
10.2019 - 08.2022
DP -
Canyon Springs High School