Layshandria Harvin
Manager; Programming & Events
Austin,TX
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Focused and diligent programs navigator with 10+ years of experience developing, executing and managing complex projects and programs to improve productivity, quality, compliance and customer service including: public health programs; diversity, equity, and inclusion training and support; and events and fundraising campaigns; both in person and vertual.
Passionate Community Health Manager with ability to lead, engage, and inspire multi-disciplinary and multicultural teams and community to achieve company goals.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Manager; Programming and Events
Young Survival Coalition
01.2023 - Current
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Breast Cancer Resource Center
Programs, Patient Navigator
09.2019 - 11.2022
- Certified Healthcare Worker, advocate, and resource for those diagnosed with breast cancer within the Central Texas region. Delivered access to comprehensive care and directed said clients to personalized programs and resources. Personally curated program and social media platforms geared toward young black women diagnosed with breast cancer.
- Managed over 140 newly diagnosed clients for 2021 fiscal year
- Increased intake within organization by 8% during 2020-2021
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Volunteered to help with special projects of varying degrees of complexity.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Beta tested Salesforce platform for organization
Operations Specialist
Whitestone Physical Therapy
03.2017 - 08.2019
- Greet and provide general support to visitors
- Managed over 30+ incoming patients daily
- Maintained office inventory and ordered supplies in timely manner
- Provided monthly and quarterly statistical and budget reports for review
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management
- Tracked and analyzed reports to determine needed improvements.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Monitored supply chain and managed logistics functions for company.
- Motivated and trained employees to maximize team productivity.
Administrative Assistant, Internship
Weichert Realtors
01.2016 - 06.2018
- Completed data entry, and maintained MLS tracking system
- Greeted customers in-person, via telephone, and email
- Transcribed meeting minutes for management records
- Maintained social media presence
- Handled 20+ calls per day to address customer inquiries and concerns
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Booked airfare, hotel and ground transportation to coordinate office travel.
Education
Bachelor of Arts - Communications
Concordia University of Texas
Austin 08.2016 - 05.2019
Skills
Social Media Networks/ Web Presence
Affiliations
Board Vice President of local non-profit; Central Texas Team Survivor
Board Member non-profit; Cinderella's Closet
Board Member; Pink Table Talk- Texas
Core Strength & Skills
- Project management and coordination
- Business process and policy
- Problem solving and creativity
- Self-motivated and inquisitive
- Mentoring and volunteer management
Timeline
Manager; Programming and Events
Young Survival Coalition
01.2023 - Current
Breast Cancer Resource Center
Programs, Patient Navigator
09.2019 - 11.2022
Operations Specialist
Whitestone Physical Therapy
03.2017 - 08.2019
Bachelor of Arts - Communications
Concordia University of Texas
08.2016 - 05.2019
Administrative Assistant, Internship
Weichert Realtors
01.2016 - 06.2018