Summary
Overview
Work History
Education
Skills
Timeline
Generic

Layshetta Smith

Southaven,MS

Summary

Dynamic and results-driven professional with extensive call center experience at the IRS, excelling in complaint handling and customer service. Proven ability to resolve issues swiftly, enhance customer satisfaction, and maintain confidentiality. Strong communication skills and adept at documentation, contributing to a seamless service experience. Committed to continuous improvement and teamwork.

Overview

6
6
years of professional experience

Work History

Contact Service Representative

Internal Revenue Service, IRS
10.2023 - Current
  • Efficiently collected required information from customers, accurately inputting data into company systems for processing.
  • Navigated multiple software systems efficiently while providing accurate assistance to callers.
  • Provided exceptional service to customers, resulting in increased repeat business and positive feedback.
  • Implemented new strategies for managing difficult calls, leading to faster problem-solving and increased customer satisfaction.
  • Consistently maintained high levels of confidentiality when dealing with sensitive customer data.
  • Assisted colleagues with challenging situations as needed, sharing expertise and promoting teamwork within the contact center environment.
  • Maintained a professional demeanor under pressure while delivering excellent customer experiences.
  • Utilized strong communication skills to clearly convey information to customers, minimizing misunderstandings and ensuring issue resolution.

Certified Medical Assistant

Memphis Children's Clinic
06.2020 - 10.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Certified Medical Assistant

All Children’s Clinic
02.2019 - 06.2020
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Education

Certified Medical Assistant -

Concorde Career College
Southaven, MS
04-2021

Skills

  • Call center experience
  • Complaint handling
  • Typing speed
  • Customer service
  • Problem-solving skills
  • Resolving issues
  • Verbal and written communication
  • Appointment scheduling
  • Documentation and reporting
  • Payment processing

Timeline

Contact Service Representative

Internal Revenue Service, IRS
10.2023 - Current

Certified Medical Assistant

Memphis Children's Clinic
06.2020 - 10.2023

Certified Medical Assistant

All Children’s Clinic
02.2019 - 06.2020

Certified Medical Assistant -

Concorde Career College

Similar Profiles

CREATE PROFILE
Layshetta Smith