Layth Alskal
Content moderator
Austin,TX
Summary
multi-tasking, results-oriented professional with 12 years' experience in diverse IT, security, administration environments. An effective leader with wealth of knowledge and proven ability to lead and recruit, train, and manage motivated, culturally diverse, and success-driven teams of highly qualified personnel. Possess excellent written and verbal communication, documentation, professional development, and administration skills. Authorized to work in the US for any employer
Overview
18
18
years of professional experience
2
2
Languages
Work History
Content Moderator
Accenture/ Meta ( WhatsApp )
09.2021 - 05.2023
- Main responsibility was to monitor the platform making sure no videos or online content is posted that stands against the company rules and policies
- Resolving online tickets and issues for customers across the world
- Being a QA assistant meant to do quality evaluation for employees on weekly basis, giving them exams and tasks to make sure they keep up with the policy updates
- Having weekly meetings with the client to discuss the team performance
- Office daily management assistance and team members monitoring.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Streamlined moderation processes by implementing effective content filtering tools and techniques.
- Reduced response time for content review, ensuring a safer online environment for users.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Content Moderator
BCFORWARD / Facebook
03.2018 - 03.2020
- Experience supporting contact center functions, processes and technologies
- Experience leading support initiatives, projects, business associates and external vendor partners
- Identify trends in content being reviewed to help in automating content and refine policy
- Being accountable for daily assigned numbers and delivering on the expected turnaround time, while maintaining high quality.
Content Moderator
BCFORWARD/ Google
11.2017 - 02.2018
- As part of the international Integrity Team Law Enforcement International Response Team Analyst T2-Arabic/English
- Escalated and user-reported content for compliance with policy guidelines Process copyright or legal operations take down requests, counter notifications and provide ad-hoc customer support, Specialization in Arabic language VE team (violent extremist) content published by FTOs (foreign terrorist organizations)
- Experience supporting contact center functions, processes and technologies
- Experience leading support initiatives, projects, business associates and external vendor partners
- Identify trends in content being reviewed to help in automating content and refine policy
Security Officer
Priebe Security Services
12.2016 - 11.2017
- Protect the property and ensure that only authorized employees and guests enter the premises to reduce the risk of theft and other disturbances
- Monitor surveillance equipment to support other security measures in place to maintain a safe and secure working environment for employees
- Coordinate with law enforcement and first responders when needed, including calling them in the case of an emergency
- Fill out daily reports that detail any irregularities that occurred to ensure a solid documentation of all activities on the premises.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Translator / Trainer
Australian Special Forces
01.2016 - 08.2016
- Interpreter, translator, training specialist/ Provide translation and interpretation services to Australian Army personnel to support their efforts in training the Iraqi Security Forces
- Functioned as a training assistance in numerous courses and training programs
- Performed impeccably as a trainer assistant in array of courses encompassing Sniper training, assault and general combat training.
Project Manager Assistant
US Embassy
08.2013 - 08.2014
- Duties entailed gathering data on local linguists, creating a pool of linguists to assign to various sectors based on client demands, conduct prospective linguist testing and recruit linguists
- Managing linguist scheduling, and resolving issues concerning payroll
- Brief new hires on company policies
- Produce briefing papers, reports and presentations
- Manage conflicting priorities and deadlines efficiently.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Security Screener officer
SOC LLC / US embassy
05.2012 - 08.2013
- Operating the front desk to screen personnel as they sought entry into the embassy
- Issuing temporary security badges to employees
- Operating security equipment such as metal detectors, Garrett wands, security X-Ray machines, and clear visitors for entry.
Interpreter / Trainer
B.A.E Systems
06.2011 - 03.2012
- Providing linguistic services to B.A.E trainers to support their efforts in training the Iraqi Special Forces on the M113 armored personnel carrier
- Providing operation and special maintenance instructions on tanks and M113 armored personnel carriers
- Translate instruction manuals from English to Arabic.
Arabic / English interpreter
U. S Army/ Airforce
06.2005 - 05.2011
- Providing interpretation services to the U.S
- Airforce within Operation Iraqi Freedom and training Iraqi Airforce officers at Baghdad International Airport
- Providing interpretation services to the U.S
- Marines Corps protecting Iraqi/Syrian borders
- Providing interpretation services to the U.S
- Army troops in downtown Baghdad with their Imposing Law and tactical operations
- Providing administrative support to the Embedded Provincial Reconstruction Teams in Iraq as a part of their efforts in rebuilding the Iraqi infrastructure after Operation Iraqi Freedom.
Education
English language and literature -
Mustansariyeh University
Baghdad/Iraq01.2009
Skills
- Bilingual /Fluent in English and Arabic (speak, read and write)
- Troubleshooting proficiency
- Documentation & reporting
- Exceptional telephone etiquette
- Microsoft Office expert
- Accomplished with mobile devices
- IT technical knowledge
- Effective problem-solving skills
- Conflict Resolution
- Patience and Tolerance
- Professionalism
- Social Media Knowledge
Languages
Arabic
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteInterests
Content moderator
Timeline
Content Moderator
Accenture/ Meta ( WhatsApp )
09.2021 - 05.2023
Content Moderator
BCFORWARD / Facebook
03.2018 - 03.2020
Content Moderator
BCFORWARD/ Google
11.2017 - 02.2018
Security Officer
Priebe Security Services
12.2016 - 11.2017
Translator / Trainer
Australian Special Forces
01.2016 - 08.2016
Project Manager Assistant
US Embassy
08.2013 - 08.2014
Security Screener officer
SOC LLC / US embassy
05.2012 - 08.2013
Interpreter / Trainer
B.A.E Systems
06.2011 - 03.2012
Arabic / English interpreter
U. S Army/ Airforce
06.2005 - 05.2011
English language and literature -
Mustansariyeh University
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