Laytn Morgan
Chandler,AZ
Summary
Seasoned District Manager/Senior Store Manager with background in overseeing daily operations of high-volume stores. Skilled in building and maintaining strong customer relationships, managing inventories, and driving sales through effective team leadership. Demonstrated success in staff training and development, improving store cleanliness standards, as well as implementing operational improvements for increased efficiency. Known for strategic planning abilities that contribute to long-term business growth.
Overview
8
8
years of professional experience
Work History
Senior Store Manager
Mattress Firm
Phoenix, Arizona
09.2022 - Current
- Managed inventory control systems to ensure optimal stock levels at all times.
- Developed and implemented sales strategies to achieve revenue targets for 2 locations.
- Analyzed financial data to identify trends in customer spending habits and develop strategies accordingly.
- Train and develop new staff members for 10 stores.
- Developed strategies for increasing store sales, improving operational efficiency, and reducing costs.
- Provided guidance and support to employees on how best to handle difficult customers or situations.
- Created weekly schedules to ensure adequate coverage of the store during operating hours.
- Recruited qualified personnel when necessary by conducting interviews.
- Manage a team of 6+ sales associates.
- Monitored progress by establishing plans, budgets and measuring results.
- Created effective business plans to focus strategic decisions on long-term objectives.
District Manager
The Mens Wearhouse
Lincoln, NE
01.2019 - 09.2022
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Supported sales team members to drive growth and development.
- Conducted market research and reported on competitors.
Store Manager
Slumberland Furniture
Lincoln, NE
12.2016 - 01.2019
- Resolved customer complaints in a timely manner.
- Maintained accurate records of employee performance reviews.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Created weekly work schedules for store personnel.
- Assessed operational efficiency of the store's departments.
- Developed strategies to maximize sales and profitability.
- Ensured compliance with safety regulations and company policies.
- Prepared monthly reports on sales figures, expenses, profits.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Updated and maintained store signage and displays.
- Trained and mentored associates to teach daily tasks and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Lincoln East High School
Lincoln, NESkills
- Inventory Control
- Sales Analysis
- Employee Scheduling
- Lead Generation
- Program Administration
- Operational Efficiency
- Budget Management
- Project Management
- Training and coaching
- Group Presentations
- Sales Reporting
- Customer Service
- Business Development
- Market Research
Accomplishments
- Store manager of the year 2017/2018
Timeline
Senior Store Manager
Mattress Firm
09.2022 - Current
District Manager
The Mens Wearhouse
01.2019 - 09.2022
Store Manager
Slumberland Furniture
12.2016 - 01.2019
High School Diploma -
Lincoln East High School