Laytoamb Wiggins
Human Resource Executive
Austin,TX
Summary
Energetic and adaptable professional with passion for fostering organizational growth through strategic talent management and development. Possesses deep understanding of talent acquisition and employee engagement, along with strong analytical and leadership skills. Committed to driving impactful talent strategies that enhance workforce performance and company culture.
Overview
17
17
years of professional experience
Work History
Chief Talent Officer
COMMUNITY IMPACT
AUSTIN, TX
01.2021 - Current
- Providing HR partnership to managers and the executive team in workforce planning, talent management, performance management, and employee relations
- Utilizing my HR subject matter expertise, I ensure the alignment of HR strategies with organizational objectives to foster a thriving workplace
- Supported the successful implementation of a product change that impacted all divisions, achieving a 70% adoption within the first 3 months with communication and training
- Developed the first leadership development program for new leaders, leading to a 15% annual increase in NPS for performance management ratings
- Increased employee satisfaction by 15% through strategic implementation of team-building activities across multiple metro locations, as reflected in post-initiative survey results during the first 18 months
- Enhanced employee relations by developing managers to provide consistent, constructive feedback and coaching, fostering a culture of continuous development and improved team dynamics
- Rebranded the company career website by adding a “Meet the Team” section to showcase organizational culture, resulting in a 12% increase in applicant conversion through the website.
Director of People Operations
STACCATO
GEORGETOWN, TX
01.2020 - 01.2021
- Partnered with the CEO to lead HR functions for 80+ employees, focusing on recruitment, employee relations, and performance management
- Developed training programs, coached leadership, and enhanced workplace culture
- Managed
Store Manager
NORDSTROM
AUSTIN, TX
01.2014 - 01.2020
- Developed a succession planning model that established clear career paths across divisions, leading to a 12% increase in 1-year retention during the first 18 months
- Established and implemented the HR roadmap and key People Operations strategies and initiatives
- Boosted employee morale by implementing a monthly recognition program to celebrate tenure and accomplishments, fostering a culture of appreciation and engagement
- Proactively monitored and ensured compliance with applicable regulations, including ITAR, OFCCP, and EEO, implementing preventative measures to mitigate potential risks
- Oversaw HR and store operations, driving sales growth and enhancing customer experience while leading a high- performing team
- Focused on employee development, operational efficiency, and fostering a positive work culture
- Implemented strategic initiatives that improved retention, streamlined hiring, and increased customer satisfaction, contributing to overall business success and brand excellence
- Achieved the #1 sales increase in the Nordstrom Rack division, winning the company’s Presidents Cup award for Streamlined hiring processes by implementing same-day applicant decision-making, reducing time to fill by 9%
- Adopted in-store pulse surveys that led to a 7% increase in employee NPS during year 3 of Store Leadership
- Led the team to Nordstrom's “Defying Gravity” award, achieving the highest division sales growth
- Two direct reports also received this recognition
- Consistently led the region in internal promotions, demonstrating a strong commitment to employee development and career growth.
NORDSTROM
DALLAS, TX
01.2008 - 01.2014
Regional People Operations
01.2010 - 01.2014
- Manager at Nordstrom, I led and developed teams across 35+ stores in 7 states, managing an annual budget of $100m
- I drove talent acquisition, employee engagement, training, and performance management to ensure operational excellence, foster a positive culture, and meet business objectives
- Led the South Region to the #1 ranking in People Operations metrics for five consecutive years (, ), demonstrating strong leadership and a focus on employee success
- Developed and launched a Manager in Training program and subsequently scaled as a company-wide initiative
- Successfully managed and optimized HR budgets for the region, resulting in a 15% cost savings within 2 years
- Streamlined HR processes, leading to an 11% increase in operational efficiency and improved employee satisfaction over 1 year.
Education
Bachelor of Science - Business Management
Western Governors University
Master of Business Administration - Business Administration
Western Governors University
INSTITUTE - undefined
Skills
Employee wellness
HR analytics
Diversity and inclusion
Affirmative action plans
Employee relations
EEO reporting
Talent acquisition
Organizational development
Internal communications
Workforce planning
Succession planning
Retention strategies
Learning management
Employee engagement
Corporate culture
Organizational design
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CulturePersonal development programsCertification
- Society for Human Resource Management Senior Certified Professional (SHRM-SCP) - Society for Human Resource Management.
- Senior Professional in Human Resources (SPHR) - HR Certification Institute.
Accomplishments
- Collaborated with my HR team in the development of Career Pages to increase our Employer Brand.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Society of Human Resource Management
- Austin SHRM
- HR.com
- Human Resource Certification Institute
Timeline
Chief Talent Officer
COMMUNITY IMPACT
01.2021 - Current
Director of People Operations
STACCATO
01.2020 - 01.2021
Store Manager
NORDSTROM
01.2014 - 01.2020
Regional People Operations
01.2010 - 01.2014
NORDSTROM
01.2008 - 01.2014
Bachelor of Science - Business Management
Western Governors University
Master of Business Administration - Business Administration
Western Governors University
INSTITUTE - undefined
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