Layton Bell

I am writing to express my interest in the Customer Support Quality Lead position at Flock Safety, as advertised. With a profound passion for empowering individuals through education and a solid background in training and customer service management, I am excited about the opportunity to contribute to your esteemed team and drive the success of Flock Safety even further. During my four years of experience in training at Lush Cosmetics and my two years at Peloton Interactive, I honed my skills in designing and delivering engaging and effective training programs both in person and in a remote environment. My tenure as a Training Manager and as a Supervisor at Peloton Interactive provided me with invaluable insights into developing training modules that cater to diverse learning styles while ensuring the mastery of essential skills. Notably, I successfully trained over 50 new hires for the Tempe, Arizona site, equipping them with the knowledge and tools necessary to excel in their roles. My decade-long tenure in customer service and management roles has equipped me with a deep understanding of customer needs and expectations. I am adept at fostering positive customer relationships and addressing concerns promptly and effectively. I believe that exceptional customer education is integral to enhancing customer satisfaction and retention, and I am committed to leveraging my expertise to ensure that customers derive maximum value from your software solutions. At Flock Safety, I am eager to leverage my passion for people and my extensive experience in training and customer service management to develop and implement innovative educational initiatives. I am particularly drawn to the opportunity to contribute to a company that prioritizes customer success and customer safety and values continuous learning and improvement. Sincerely, Layton Bell

• Led a global training initiative at Blizzard Entertainment to train People Leaders on how to successfully train, coach, and develop neurodiverse employees in the workplace.
• Was nominated by peers and my agents to be part of the Way to Play team at Blizzard Entertainment.
• Achieved a 98% satisfaction score from my team through effectively helping with career development and agent performance.

Mental Health Coach - Born this Way Foundation, 2022