LAYTOYA MOORE
St. Louis,MO
Summary
Self-motivated with the ability to excel in a fast-paced environment; communicate effectively at all levels; manage competing priorities, and adapt readily to new challenges. Enjoy working in a multicultural and vibrant team, and look forward to making a difference at a new company Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.
Overview
21
21
years of professional experience
Work History
Office /Customer Service/Human Resources Manager
Majestic Auto Glass
07.2015 - Current
- Human Resources: Onboarding and off boarding employees, Overseeing 20+ employee, Payroll and benefits, use of HRIS
- Office Manager: Maintaining customer accounts, Inventory-Sage software, Accounts receivable, Account payable
- Control day to day operations
- Inventory management, maintaining warehouse and staff
- Manage customer service staff, create and manage customer's accounts, bank reconciliations and deposit
- Oversee drivers, fleet, licensing, proper certifications, and day-to-day operations within the warehouse
Front Desk Supervisor
Holiday Inn
Earth City, MO
06.2013 - 08.2015
- Loyalty Champion Gold Training
- Managed a 155-room full-service hotel
- Processed guest payments for room charges, food and beverage charges and phone charges
- Greeted and registered guests and issued room keys
- Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability
- Balanced all rebates and other miscellaneous charges
- Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette
- Monitored room availability using Opera Systems
- Processed credit card transactions during the checkout process
- Supervised 10 front desk staff and shuttle drivers
Cashier/Server
Ponderosa Steakhouse
Ferguson, MO
06.2004 - 05.2013
- Assisted diners with seating as needed
- Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items
- Oversaw 4 Cashiers and 10 Servers as part of overall back of the house operations
- Increased customer attendance at weekly Family night by providing fast and friendly service
- Inspected dining and serving areas to ensure cleanliness and proper setup
- Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
- Performed checkouts of servers to ensure that all tickets were accounted for
Front Desk Lead
Sudio Plus Hotel
Earth City, MO
12.2010 - 02.2013
- Managed a 75-room hotel
- Guest service, Administration, Registration, Reservations, Payments Billing, Night Vision System, Night Audit and Leasing
- Oversee property Leasing
- Housekeeping broads, inspecting rooms, and doing laundry
- Issued room keys and escort instructions to bellhops
- Kept records of room availability and guests' accounts, manually or using computers
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits
- Recorded guest comments or complaints, referring customers to managers as necessary
- Balanced all rebates and other miscellaneous charges
- Monitored room availability using Night Vision
- Supervised 5 housekeeping staff
- Fostered strong working relationships with all hotel departments
Education
Associate's degree - Business
Stanford Brown College
12.2007
Skills
- Performance Management
- Cash register
- Customer relationship management
- Forecasting
- Phone Etiquette
- Microsoft office
- HR
- Management
- Accounts Receivable
- Communication skills
- Accounting software
- Supervising experience
- Profit & Loss
- Auditing
- Workers' Compensation
- HRIS Technologies
- Accounting
- Human Resources
- Employee Orientation
- Office management
- Human Resources Management
- QuickBooks
- Front desk
- General Ledger Reconciliation
- Hospital experience
- Customer service
- Sage
- Purchasing
- Budgeting
- Customer service
- Compensation
- Financial Report Writing
- Tax experience
- Guest services
- Computers
- Conflict management
- Human resources
- Payroll
- Employee Relations
- Computer hardware
- Typing
- Accounts payable
- Guest Services
- Computer Networking
- Recruiting
- Shuttle Driving
- Sage Windows 10
- Billings
- Financial Accounting
- Cash handling
- Night Audit
- Benefits Administration
- HR leadership
- Benefits programs
- Workforce improvements
- Online position posting
- HR guidance
- Personnel recruitment
- Benefits and compensation management
- Policy enforcement
- Succession planning
- Diversity and inclusion
- Regulatory compliance
- Training programs
- Recruitment and hiring
- Recruitment oversight
- Talent management
- Staff compensation
- Employee relations
- Recruitment life cycle
- Payroll administration
- Corrective action planning
- Policy making and enforcement
- Performance appraisal
- Orientation preparation
- Payroll coordination
- Talent acquisition
- Training and mentoring
- New employee orientation
- Compensation and benefits
Timeline
Office /Customer Service/Human Resources Manager
Majestic Auto Glass
07.2015 - Current
Front Desk Supervisor
Holiday Inn
06.2013 - 08.2015
Front Desk Lead
Sudio Plus Hotel
12.2010 - 02.2013
Cashier/Server
Ponderosa Steakhouse
06.2004 - 05.2013
Associate's degree - Business
Stanford Brown College
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