Lazandria Williams
Riceboro,GA
Summary
To obtain a professional position with a company where I would maximize my expertise in problem- solving, liaison services, phone etiquette proficiency, advanced front office management, auditing / recovery experience, and provide superior service and satisfaction to people of different diversities.
Overview
9
9
years of professional experience
Work History
Provider Referral Coordinator
Included Health
08.2022 - Current
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
- Scheduled appointments with specialists on behalf of clients.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Attended continuing education courses to stay current on referral processes and best practices.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Front Desk Manager
Boland Ophthalmic Center
07.2019 - 06.2022
- Oversee the completion of various administrative front office tasks such as appointment bookings, insurance verification, completed data entry into patient’s EHR, process patient's referrals, checking in patients and routing patients to see the correct provider within their insurance guidelines, checking out all patients ensuring their insurance copayments / self-pay payments are made and next appointments were booked.
- Responsible for posting payments, adjustments, and denials from insurance companies, patients, and governmental agencies.
- Followed all policies and procedures as outlined by the company and/or governmental regulations and according to HIPAA regulations.
- Following up with medical insurance denied claims, finding errors in initial claims, and resubmitting medical insurance claim reports for recovery receivables.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Tricare Office Assistant
Minot Air Force Base Hospital
12.2014 - 06.2019
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Document and escalate preliminary case actions as necessary to ensure patient’s Tricare medical coverage.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Assisted with onboarding of new employees.
- Supported staff on special assignments and ad with Tricare projects.
Front Desk Agent/Hotel Night Auditor
Microtel Inn & Suites By Wyndham
04.2018 - 04.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Performed nightly updates to room charges and rates.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Entered and updated sensitive customer information during check-ins and room changes.
- Monitored facility security for guest and personnel safety.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Balanced hotel accounts and resolved discrepancies.
- Logged wake-up call requests and set up automatic rings in system.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Reviewed checklist on daily basis and planned shift accordingly.
Education
Associate of Science - Healthcare Administration
Minot State University
Minot06.2019
High School Diploma -
Miami Northwestern Senior High School
Miami06.2005
Skills
- 40 wpm
- Front desk
- Medical terminology
- Excel
- Microsoft office
- Outlook
- Powerpoint
- Word
- Excellent communication skills
- Multitasking
- Self-starter
- Sales techniques
- Medical Scheduling
- Insurance Verification
- HIPAA
- Customer service
- Managed care
- Medical Billing
- Medical Records
- Medical Office Experience
- EMR Systems
- Transcription
- Triage
- Office Administration
- Hospital Experience
- Clerical Experience
- Ophthalmology Experience
- Multi-line Phone Systems
- Patient Care
- Phone Etiquette
- Supervising Experience
- Accounting
- ICD-10
- Data collection
- Epic
- Accounts receivable
- Analysis skills
- Microsoft Access
- Software troubleshooting
- Document management
- Windows
- Specialist Referrals
Additional Information
- Certifications and Licenses , Secret Clearance
I love to travel and explore to different parts of the world at least once a year.
Countries I visited so far:
- City of London in England
- Puerto Rico
- Saint Lucia
Bucket List Countries:
- Africa
- Greece
- City of Dubai in United Arab Emirates
Timeline
Provider Referral Coordinator
Included Health
08.2022 - Current
Front Desk Manager
Boland Ophthalmic Center
07.2019 - 06.2022
Front Desk Agent/Hotel Night Auditor
Microtel Inn & Suites By Wyndham
04.2018 - 04.2019
Tricare Office Assistant
Minot Air Force Base Hospital
12.2014 - 06.2019
Associate of Science - Healthcare Administration
Minot State University
High School Diploma -
Miami Northwestern Senior High School
Similar Profiles
Sophia R. JonesSophia R. Jones
Senior Manager, Practice Operations, Behavioral Health at Included HealthSenior Manager, Practice Operations, Behavioral Health at Included Health
Kelsie AbneyKelsie Abney
Referral Support Advocate at Included HealthReferral Support Advocate at Included Health
Ashley McallisterAshley Mcallister
Triage Registered Nurse Shift Lead at Included HealthTriage Registered Nurse Shift Lead at Included Health
Lisa SmithLisa Smith
Nurse Care Manager at Included HealthNurse Care Manager at Included Health
Kelly ColeyKelly Coley
Professional Nanny at Helmeci, LLCProfessional Nanny at Helmeci, LLC