Lazar Tasev

I build strong client relationships to foster trust and contribute significantly to business growth. By matching our strengths with customer needs, I create personalized solutions that result in increased satisfaction. Certainly, successfully handling complex negotiations and navigating contracts and business deals at various organizational levels is a key aspect of my role.

• Operational stand at pre, during and post project
• Core of the communication chain internally and POC for stakeholders
• Acquiring information from Sales and BDR for project's scope and everything related (ie team setup, duration, industry, size etc)
• Knowledge about the technical specs to present in front of different Technology managers
• Responsible for and successfully onboarding best fits
• Managing the candidates and approving vacations and timesheets
• Working closely with back office to bill customers
• Scheduling on own initiative weekly, biweekly, monthly syncs with both candidates and stakeholders
• Recognizing every opportunity for both up and cross sale with stakeholders
• Reporting to Portfolio manager and organizing weekly syncs
• Working on Salesforce for reports, resource requests projects and time entries
• Staffing on all technologies weekly (ie Java, .NET, Data etc)
• Exploring new verticals
• Collecting and analyzing data to learn more about consumer behavior
• Keeping accurate records pertaining to inventory and account notes

• End to end (lead-client)
• Scheduling meetings (Hangouts, Zoom, Teams) with any upcoming and qualified prospects (B2B) and a sales representative and discussing potential deal and set up;
• Online demonstration of the technology
• Touch base on each and every point for any additional flexibility (API and SDK) the technology can provide
• Definite solution and/or alternative presented should needed
• Setting up a staging environment (sandbox) with the HTML code through Visual Studio Code and Filezilla
• Service multiple clients concurrently, often meeting deadlines
• Proactive follow ups via email to both the prospect and the sales representative for commercial agreement
• Modifying certain prospects information in Salesforce
• Generating reports from Salesforce based on prospects pipelines
• Established firm connection with Zoom and any online video platform (custom live streaming service)
• Reporting to the CRO on a two weekly basis
• Meeting with the sales team, CRO, CMO and CEO on a weekly basis for technology updates, partners, industry trends and potential prospects
• Meeting with the Account Managers and their head on a weekly basis
• Meeting with the Product team and their head on a weekly basis
• Exploring new verticals
• Collecting and analyzing data to learn more about consumer behavior
• Keeping accurate records pertaining to inventory and account notes
• Onboarding new employees joining the Client Success team

• Communicating with clients to understand their needs and explain product value.
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Collecting and analyzing data to learn more about consumer behavior.
• Keeping accurate records pertaining to inventory and account notes.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes.
• Identifying industry trends.
• Acting as a client advocate with a focus on improving the buyer experience.
• Service multiple clients concurrently, often meeting deadlines
• Reporting to COO and CEO on weekly basis
• End to end (lead-client):
• Taking incoming calls from leads (B2C and B2B) and discussing potential deal and set up
• Online demonstrations schedule for new leads
• Follow-ups (phone, email, WhatsApp)
• Closing a deal during the phone call with the client and completing the order form together
• Upselling for any other optional costs

• IT support (unlocking users accounts, password management, seng proxy in browsers)
• Working with CRM systems (Acve Directory, LockOut Status, SAPOP1, SAP NetWeaver, JIRA, CDS, Marylin, Super Office, Odoo)
• Online plaorm-Slack for consulng, forwarding and escalang issues
• Mapping network drives and seng default printers via VPN
• Informing the users of significant problems, unexpected delays and anything new in the environment
• Taking Inbound/Outbound calls (Cisco)
• E-mails responding.

• Intercommunication with clients
• Provide information about products and services
• Take orders, determine charges and oversee billing or payments
• Review or make changes to customer accounts
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Research answers or solutions as needed
• Refer customers to supervisors,managers