Dynamic leader with proven expertise in team management and customer service, honed at Norwegian Cruise Line. Excelled in enhancing dealer performance and efficiency, boosting team collaboration, and ensuring gaming regulation compliance. Skilled in surveillance monitoring and fostering employee relations, consistently achieving operational excellence without compromising service quality.
In charge of Casino Operations which includes Staff Schedules,Marketing, Slot Machines Disputes and Daily Revenue.
Efficiently managed all game offerings while maintaining superior service quality.
Deals all game and Manages gaming tables while ensuring compliance.
Management Training