LAZARA QUIALA
West Palm Beach,FL
Summary
Professional with demonstrated expertise in regulatory compliance, risk management, and with strong background in managing office operations. Skilled in identifying and mitigating potential risks, ensuring adherence to legal and regulatory standards. Strong focus on collaborative team efforts and achieving measurable results. Known for reliability, adaptability, and strategic problem-solving. Proficient in compliance audits, regulatory reporting, and developing effective compliance programs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager/treatment Plan Coordinator
Perfect Dentistry
12.2021 - Current
- Provided administrative support to management team including preparing reports and presentations
- Answered phone calls, responded to emails, routed mail and coordinated courier services
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information
- Monitored payments due from clients and promptly contacted clients with past due payments
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Used judgment and initiative in handling confidential matters and requests
- Elevated customer satisfaction ratings by promptly resolving client and case issues
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Reviewed completed work to verify consistency, quality, and conformance
COTA/LTA
Lymphedema Therapy Specialist
01.2022 - 07.2022
- Provided individualized interventions to promote functional independence and optimize the quality of life
- Facilitated therapeutic activities such as exercises and sensory integration techniques
- Designed home exercise programs based on each patient's specific needs
- Collaborated with other members of the interdisciplinary team to coordinate care plans
- Instructed patients in the use of adaptive equipment
- Promoted self-care skills by providing education on proper body mechanics and strategies for energy conservation
Medical Office Manager
CMLA Medical Center
01.2019 - 11.2021
- Coordinated with insurance companies to verify coverage of services rendered
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents
- Scheduled appointments for patients in accordance with their individual needs and preferences
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes
- Coordinated logistics for internal and external staff meetings and conferences
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents
Pharmacy Technician Assistant
Center City Pharmacy
05.2019 - 12.2020
- Performed monthly inventories of all medications, tracked expiration dates and disposed of expired drugs accordingly
- Provided customer service by greeting patients entering the pharmacy, answering questions, responding to requests for information or assistance
- Inspected labels on prescription containers for accuracy before delivering them to customers
- Participated in continuing education programs to stay current on pharmacy laws and regulations
- Managed supply ordering process; ensured timely delivery of goods while minimizing costs associated with purchasing
- Assisted pharmacists in filling prescriptions, verifying accuracy and labeling bottles
- Maintained patient profiles, including allergies, medications and other relevant information
- Organized inventory of pharmaceuticals to ensure stock was always available
- Stocked shelves with medication and supplies; maintained cleanliness of work area
- Compounded medications for dispensing according to physician prescription orders
- Assisted customers with over-the-counter products selection based on individual needs and preferences
Education
Associate of Science - Occupational Therapy Assistant
South University
West Palm Beach, FL12-2015
Skills
- Administrative Support
- Compliance monitoring
- Document review
- Regulations enforcement
- Organizational Skills
- Contract Negotiations
- Clear oral/written communication
- Scheduling Coordination
- Multi-tasking ability
- Customer Service management
- Compliance Monitoring
- Scheduling
- Native/ Bilingual
Certification
- COTA
- BLS Certification
- CPR Certification
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
COTA/LTA
Lymphedema Therapy Specialist
01.2022 - 07.2022
Office Manager/treatment Plan Coordinator
Perfect Dentistry
12.2021 - Current
Pharmacy Technician Assistant
Center City Pharmacy
05.2019 - 12.2020
Medical Office Manager
CMLA Medical Center
01.2019 - 11.2021
- COTA
- BLS Certification
- CPR Certification
Associate of Science - Occupational Therapy Assistant
South University
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