Summary
Overview
Work History
Education
Skills
Timeline
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LAZARIA THOMPSON

FORT WORTH

Summary

Dedicated and customer-focused professional with extensive experience in service-oriented roles. Adept at building strong client relationships, resolving complex customer issues, and utilizing CRM software to enhance customer satisfaction. Proven ability to meet and exceed performance benchmarks while maintaining high-quality standards. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

CONDUENT CAREERS
01.2023 - 11.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Achieved a 95% customer satisfaction rating within the first 2 months, demonstrating a commitment to excellence and customer-centric service
  • Utilized CRM software to track, document, and resolve customer issues effectively, showcasing strong organizational and technical skills
  • Implemented innovative solutions to complex customer problems, contributing to enhanced customer retention and satisfaction
  • Played a key role in increasing customer retention by 10% during tenure, reflecting strong analytical and problem-solving abilities

Supervisor

Grand Canyon University (Purple Greens)
01.2022 - 04.2024
  • Enhanced patient satisfaction by providing efficient and professional customer service.
  • Enforced policies and procedures to ensure accuracy, efficiency, and regulatory compliance, demonstrating strong governance and oversight capabilities
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Conducted regular inspections to ensure compliance with safety and sanitation regulations, showcasing risk management and compliance skills
  • Maintained detailed records, documented inventory use, and minimized waste and spoilage to aid in budget control, reflecting financial management and record-keeping expertise
  • Provided ongoing training to address staff needs, emphasizing leadership and development skills
  • Followed precise procedures for handling and labeling products, ensuring accuracy and accountability
  • Completed daily operational tasks to maintain a clean and efficient work environment, underscoring organizational and time management skills


Guest Services Associate

RACETRAC PETROLEUM
06.2019 - 01.2022
  • Efficiently managed financial transactions, including cash and charge payments, ensuring accurate settlement of bills for up to 900 customers daily
  • Generated and analyzed daily financial and operational reports to identify critical areas for improvement and ensure timely attention
  • Communicated effectively to manage expectations, resolve issues, and promote brand loyalty, demonstrating strong customer relationship management skills
  • Consistently met or exceeded daily service quality and performance benchmarks, showcasing a commitment to excellence
  • Documented compliance with company policies and procedures, and prepared detailed sales and financial reports
  • Engaged with customers to understand and resolve issues, answer product questions, and facilitate product returns, demonstrating problem-solving abilities

Education

Bachelor of Science - Finance & Economics

Grand Canyon University
Phoenix, AZ
04-2024

Skills

  • Call Center Experience
  • Relationship Development
  • Conflict Resolution Skills
  • Ability to work under pressure and handle challenging situations
  • Commitment to improving the customer experience
  • Data Interpretation
  • CRM Software Proficiency
  • Cross Functional Collaboration
  • Customer Confidentiality and Compliance

Timeline

Customer Service Representative

CONDUENT CAREERS
01.2023 - 11.2023

Supervisor

Grand Canyon University (Purple Greens)
01.2022 - 04.2024

Guest Services Associate

RACETRAC PETROLEUM
06.2019 - 01.2022

Bachelor of Science - Finance & Economics

Grand Canyon University

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LAZARIA THOMPSON