Lazaro Bojorge
Dallas,TX
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
4
4
years of professional experience
Work History
Automotive Service Advisor
Tricolor Auto Group
10.2023 - Current
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Developed estimates by costing parts, supplies, and labor.
- Maintained high customer satisfaction standards to or exceed targets.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history. Worked>worked closely with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Collaborated with the regional director of the company to improved the internal policy for comebacks, I suggested an article made by myself. it was reviewed by upper management and was implemented as well as other document management to have a organized workflow
Sales Representative
StubHub
08.2022 - 08.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Customer Service Representative
StubHub
04.2021 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Service Technician Level C
Lopez's Autorepair
11.2019 - 02.2021
- service vehicle from oil change to brake service
- install upsold parts on the vehicle
- inspect vehicle advise of possible repairs
Education
No Degree - Legal Studies
UCA COLLEGE
Managua, Nicaragua10.2021
No Degree - Legal Studies
UCA COLLEGE
Managua, Nicaragua10.2021
High-school Diploma -
ASTORIA SENIOR HIGH-SCHOOL
Skills
- service advising
- warranty
- detail oriented
- scheduling
- technical
- customer service
- automotive service
- communication skills, good presentation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Automotive Service Advisor
Tricolor Auto Group
10.2023 - Current
Sales Representative
StubHub
08.2022 - 08.2023
Customer Service Representative
StubHub
04.2021 - 08.2022
Service Technician Level C
Lopez's Autorepair
11.2019 - 02.2021
No Degree - Legal Studies
UCA COLLEGE
No Degree - Legal Studies
UCA COLLEGE
High-school Diploma -
ASTORIA SENIOR HIGH-SCHOOL