Open To Work
LAZARO KINDELAN
St. Joseph Medical Center
Kansas City,MO
Work Preference
Job Search Status:
Open to workDesired Job Title
Cybersecurity InternDesktop OperatorHelp Desk Support SpecialistWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation:
Kansas City, MOOpen to relocation:
YesImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsPaid time offCompany CulturePaid sick leave401k match12
years of professional experience
1
Certification
2
Languages
Summary
Technical Support professional with 11+ years of experience in operations and system monitoring, specializing in Microsoft Windows environments and Troubleshooting. Proven ability to deliver high-quality Technical Documentation and navigate complex CRM Systems to ensure customer retention. Expertise in bridging the gap between technical functionality and user needs through effective hardware configuration and software installation.
Work History
Public Safety Officer
1 Year 4 Months- Monitor over 40 security protocols and enterprise surveillance systems to ensure safety of patients and staff.
- Troubleshoot and identify potential hazards during regular patrols to mitigate operational risks and maintain compliance.
- Collaborate with medical personnel and law enforcement to resolve emergency situations promptly through effective communication.
- Document detailed incident reports and public safety activities for management review and strategic planning initiatives.
Computer Operator
2 Years 11 Months- Troubleshoot and maintained enterprise Microsoft Windows systems, proactively identifying and resolving complex technical issues.
- Provided tier 1 and tier 2 technical support via phone and remote tools, delivering high-level customer support for software and hardware inquiries.
- Resolved network connectivity issues and hardware configuration malfunctions using CRM-based ticketing systems to track resolution metrics.
- Documented the deployment of software installation packages, patches, and system upgrades to ensure data solutions integrity.
- Administered 1,000+ Active Directory user accounts and group policies while managing virtualization technologies like VMware and Hyper-V.
- Executed database management tasks and critical data recovery processes to safeguard essential organizational assets.
Armed Security Officer
2 Years 10 Months- Resolved security incidents in real-time by collaborating with multidisciplinary teams to assess and implement rapid solutions.
- Monitored CCTV systems and environmental sensors to identify and document potential security risks within the facility.
- Maintained high standards of technical documentation regarding site safety and emergency response actions.
- Ensured compliance with strict safety regulations and facility protocols during high-intensity shifts.
Security Guard
3 Months- Monitored and reported on facility activities and suspicious behavior to ensure the safety of customers and staff.
- Provided professional customer support by resolving inquiries from the public and employees regarding facility access.
- Collaborated with management to document and resolve safety concerns in a high-traffic retail environment.
- Maintained accurate logs of all entry and exit points to ensure secure hardware and asset protection.
Site-Based Officer
2 Years 5 Months- Monitored building infrastructures across multiple locations to troubleshoot and detect potential security threats.
- Collaborated with law enforcement and district personnel to resolve safety incidents through coordinated response strategies.
- Documented all security alerts and suspicious activities into centralized reporting databases.
- Operated complex surveillance hardware and software to ensure 24/7 monitoring of district assets.
Security Officer
6 Months- Monitored and authorized visitor access, delivering professional customer support to contractors and staff.
- Resolved security incidents by making decisive, accurate decisions under high-pressure conditions.
- Documented accurate records of all incidents and maintenance requests for facility management review.
- Collaborated with on-site teams to monitor physical hardware and ensure overall site integrity.
Secretary
2 Months- Organized and streamlined over 10,000 student record files by implementing efficient filing and scanning solutions.
- Provided telephone-based customer support, assisting callers and transferring inquiries to appropriate departments.
- Maintained Technical Documentation and data logs for administrative review and postal regulations compliance.
- Collaborated with staff to ensure efficient data entry and document retrieval within a fast-paced office environment.
Inventory & Merchandising Team Associate
4 Months- Leveraged inventory management data solutions and software to track and report complex merchandise movements.
- Troubleshot inventory discrepancies by conducting regular store walk-throughs and verifying security measures.
- Monitored surveillance systems for Loss Prevention (AP/LP), documenting potential theft and security breaches.
- Collaborated with the merchandising team to optimize stock levels and ensure Software-as-a-Service (SaaS) product availability.
Education
No Degree
Courses - Computer Science
Skills
Technical Support & Troubleshooting: Troubleshooting
Microsoft Windows
Hardware Configuration
Software Installation
CRM Systems
Technical Documentation
Remote Support
Systems & Networking: Linux
Unix
Networking
Database Management
Active Directory
VMware
Hyper-V
System Administration
Operations & Security: Incident Response
Server Monitoring
Security Protocols
Disaster Recovery
Data solutions
Software-as-a-Service
Core Professional Skills: Customer support
Problem Solving
Team Collaboration
Log Updates
Postal regulations compliance
Certification
- Cloud Security - IBM (March 2026)
- System and Network Security - IBM (February 2026)
- Vulnerability Management - IBM (January 2026)
- Technical Support Fundamentals - Coursera (October 2021)
LANGUAGES
English - Native or Bilingual
Spanish - Native or Bilingual
References
- Brian, Blackmore, 816-529-2476, Former coworker
- Anna, Soyck, 816-520-8731, Former coworker
- Molly, Soyck, 608-449-9513, Former coworker
- Frosty, Mohn, 816-868-4114, Former Boss
- Aubrey, Greene, 816-868-7178, Former Coworker
Timeline
Public Safety Officer
St. Joseph Medical Center
06.2025 - Current
Computer Operator
National Association of Insurance Commissioners (NAIC)
04.2022 - 03.2025
Armed Security Officer
Advent Health
06.2019 - 04.2022
Security Guard
Champion National Security
03.2019 - 06.2019
Site-Based Officer
Kansas City School District
10.2016 - 03.2019
Security Officer
Universal Protection Service
04.2016 - 10.2016
Secretary
Guadalupe Center
08.2015 - 10.2015
Inventory & Merchandising Team Associate
Best Buy
09.2014 - 01.2015
University of The People
No Degree
Metropolitan Community College
Courses from Computer Science