Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
21
21
years of professional experience
Work History
Public Adjuster
Monarch Claims Consultants
06.2020 - Current
Negotiated favorable settlements for clients by effectively analyzing insurance policy coverage and damages.
Maximized client satisfaction by acting as a liaison between policyholders and insurance companies.
Investigated property damage claims, resulting in accurate assessments of losses and timely processing of claims.
Conducted thorough site inspections to document property damages and determine proper claim amounts.
Increased claim resolutions through skillful negotiation with insurers on behalf of policyholders.
Managed a high volume of claims simultaneously, prioritizing tasks to meet deadlines while maintaining accuracy.
Developed and maintained a strong network of industry contacts, including insurance adjusters and legal professionals, contributing to overall business growth and success.
Director of Operations
Monarch Claims Consultants
10.2017 - Current
Improved operational efficiency by streamlining processes and implementing innovative solutions.
Led cross-functional teams for successful completion of projects, resulting in increased productivity.
Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Oversaw day-to-day production activities in accordance with business objectives.
Monitored and coordinated workflows to optimize resources.
Trained and guided team members to maintain high productivity and performance metrics.
Radiology Supervisor
Homestead Hospital
05.2014 - 10.2018
Improved patient care by implementing efficient radiology protocols and streamlining departmental processes.
Enhanced diagnostic accuracy through rigorous quality control measures and ongoing staff training.
Led a team of radiologic technologists, ensuring high-quality imaging services and timely patient care.
Reduced patient wait times by optimizing appointment scheduling and workflow management.
Maintained state-of-the-art radiology equipment, ensuring accurate images and reliable performance.
Conducted regular audits of imaging studies to assess quality, identify areas for improvement, and maintain best practices in the field of radiology.
CT Scan Technologist
Homestead Hospital
06.2010 - 05.2014
Enhanced patient comfort by employing effective communication and explaining procedures thoroughly.
Reduced patient wait time by efficiently managing CT scan schedules and prioritizing cases based on urgency.
Maintained high-quality imaging standards by following established protocols and consistently calibrating equipment.
Collaborated with radiologists, providing accurate and timely diagnostic information for improved treatment plans.
Increased patient safety by adhering to radiation protection guidelines and monitoring patients during scans.
Strengthened department performance by assisting in the development of new scanning protocols and techniques.
Food Waiter
Sonny's BBQ
04.2003 - 04.2010
Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
Fostered a welcoming environment for all guests through attentive service, anticipating needs before they arise.