LAZARO MARIN
Summary
Professional with proven track record in service management, known for ensuring operational efficiency and exceptional customer satisfaction. Strong focus on team collaboration and achieving results, reliably adapting to changing needs. Skilled in conflict resolution, process improvement, and staff training, with keen ability to motivate and lead teams toward success.
Manager/Truck driver with 6 years in management & 5 years of experience safely transporting materials and equipment while following state and company guidelines. Highly skilled in transportation logistics and route planning. Eager and motivated to expand my skills in both trucking and business administration.
Overview
11
11
years of professional experience
Work History
AVT Operator
Transdev
Los Angeles, California
2026.07 - Current
- Safe, efficient route service delivered across assigned Transdev vehicle assignments.
- Consistent compliance maintained with traffic laws, safety rules, and operating procedures.
- Produced clear performance issue logs by monitoring vehicle behavior during route runs to enhance operational insights.
- Supported team readiness by instructing on control systems, sensors, and onboard equipment, ensuring effective use of technology.
- Coordinated with engineering staff to address vehicle faults and implement software updates, improving vehicle reliability.
- Resolved any issues that arose during the training process related to safety or operational procedures.
- Conducted research and analysis of Autonomous Vehicle technology to ensure proper instruction was provided.
Service Supervisor
Specialty Textile Services
2024.11 - Current
- Leading a team of 7-8 drivers with dedicated routes running 365 24/7
- Supervised daily operations to ensure adherence to safety and quality standards.
- Trained and mentored staff on operational procedures and best practices.
- Implemented process improvements that streamlined workflow and improved service delivery.
- Coordinated scheduling and resource allocation to maximize team performance.
- Conducted performance evaluations, providing constructive feedback to enhance team development.
- Resolved customer inquiries and complaints, achieving high levels of satisfaction and retention.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
- Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
- Collaborated with cross-functional teams to develop and implement strategies for continuous service improvement.
- Managed +100 accounts across OC, LA, and SD
- Accomplished multiple tasks within established time frames.
- Managed transportation logistics, reducing overall costs and delivery times.
- Organized group travel logistics, ensuring smooth coordination among multiple parties involved.
- Maintained vehicle cleanliness and performed routine maintenance checks to ensure optimal performance.
- Executed delivery of goods to designated locations efficiently while adhering to safety regulations and traffic laws.
- Monitored and managed delivery schedules, ensuring punctual arrivals at all destinations.
- Navigated diverse routes using GPS systems to enhance delivery efficiency and timeliness.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Monitored inventory levels, ensuring timely replenishment of supplies and equipment.
- Oversaw contract negotiations, ensuring compliance and profitability.
- Oversaw contract negotiations, ensuring compliance and profitability.
Truck Driver
FedEx
2024.04 - 2025.01
- Carefully load/unload and organize goods to prevent damage and ensure deliveries arrive in a good condition.
- Keep the vehicle clean and in good condition,
- Perform safety pre-inspection before each shift, post-trip after shift is over.
- Clean driving record, DOT certified
- 80-200 deliveries daily, ability to drive straight truck or step van. Proficient with scanner 100% delivery rate,
- Ability to work in any weather and conditions, able to lift packages 150+lbs.
Truck Driver
Team One Logistics
2021.12 - 2024.03
- Primarily responsible for safely transporting goods and materials to assigned location, specifically pharmaceuticals to different Kaiser's around Southern California.
- Location routes ranged from San Diego to Bakersfield.
- Aim to gain perfect lytx score each delivery.
- Maintained records required for compliance with state and federal regulations.
- Assisted with loading and unloading and completing precise logs and paperwork.
- Ensured all pick-up, delivery and vehicle inspections were completed in a accurate and timely manner.
- Fostered great communication and working relationships with coworkers and nurses during delivery.
Manager
Farmers Insurance
2020.02 - 2024.01
- Liaised between clients and insurance broker, assisting with insurance plans and addressing policyholder inquiries regarding claims.
- Organized and processed client paperwork accurately and efficiently. and maintained document records.
- Answered daily calls and emails to clarify features, advantages, and disadvantages of various policies.
- Serve as an aid to the community by customizing insurance programs to suit individual clients and relaying the different risks of each plan depending on client circumstance.
- Collaborated with insurance broker to ensure accurate policy processing and enhance client satisfaction.
Security Admin Officer
Securitas Kaiser Permanente
2016.02 - 2020.02
- Monitored surveillance cameras and provided access control, ensuring safety and security of personnel and facilities. Organized and filed all personnel and company documentation for easy retrieval.
- Conducted regular patrols to identify potential security risks and respond promptly.
- Collaborated with healthcare staff to proactively address security concerns, enhancing overall safety for patients and staff.
- Trained new officers on protocols, safety procedures, and emergency response techniques.
- Led the team shift by assisting with onboarding processing and officer training, following all company policies, procedures, and values.
- Managed client and vendor check ins and provided excellent customer service.
- Managed guest records and screened calls, coordinating with shift supervisor to facilitate smooth operations of upcoming projects and tasks.
Education
High School Diploma -
Eleanor Roosevelt High School
Eastvale, Ca2015-06
Associate of Arts - Business Management
Riverside City College
Riverside, CASkills
- Policy enforcement
- Autonomous vehicle systems
- Route optimization
- Vehicle diagnostics
- Route operations
Timeline
AVT Operator
Transdev
2026.07 - Current
Service Supervisor
Specialty Textile Services
2024.11 - Current
Truck Driver
FedEx
2024.04 - 2025.01
Truck Driver
Team One Logistics
2021.12 - 2024.03
Manager
Farmers Insurance
2020.02 - 2024.01
Security Admin Officer
Securitas Kaiser Permanente
2016.02 - 2020.02
High School Diploma -
Eleanor Roosevelt High School
Associate of Arts - Business Management
Riverside City College