Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lazaro Marino

Miami,FL

Summary

Versatile and results-driven professional with a strong background in security and customer service, notably at Allied Universal Security Services. Excelled in emergency response and access control, enhancing facility safety and customer satisfaction. Skilled in CCTV surveillance and superior customer service, consistently achieving positive outcomes in high-pressure environments.

Overview

11
11
years of professional experience

Work History

Security Officer

Allied Universal Security Services
10.2020 - 12.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Fish Seler

Frank Aquarium
03.2023 - 12.2023
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
  • Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
  • Utilized product knowledge to educate customers on features and benefits.
  • Responded to customers' complaints regarding service and product quality to solve issues.
  • Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
  • Provided customers with information on shipment amounts and cost of products through email or online support chat.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.

Carpenter

Construction
10.2021 - 12.2022
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
  • Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
  • Demonstrated close attention to detail to verify quality and accuracy of work.
  • Read and interpreted blueprints to follow specifications of projects.
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Optimized workspace organization by maintaining a clean, safe, and efficient work environment throughout each project''s duration.
  • Planned and executed work with proper tools and materials to maximize productivity.

Salmon Processor

Factory
08.2019 - 04.2021
  • Maintained a clean and organized work environment, contributing to optimal sanitation levels within the facility.
  • Contributed to the company''s continuous improvement efforts by providing constructive feedback and implementing new solutions that optimized salmon processing operations.
  • Expedited order fulfillment by accurately weighing, packaging, and labeling shipments according to customer specifications.
  • Improved workplace safety by conducting regular equipment inspections and promptly addressing any issues found.
  • Reduced waste by consistently monitoring product quality and adhering to strict guidelines during processing.
  • Increased overall yield through meticulous attention to detail when selecting, cutting, and filleting fish.
  • Demonstrated adaptability by quickly learning new skills as needed to support various stages of the salmon processing cycle.
  • Enhanced production efficiency by streamlining salmon processing tasks and optimizing workflow.

Delivery Driver

Domino's Pizza
10.2018 - 11.2020
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Cashier

Casolas Pizzeria
11.2017 - 08.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Counter Server

McDonald's
11.2016 - 08.2017
  • Managed multiple tasks in high-volume environment.
  • Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
  • Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
  • Processed cash, debit and credit card payments.
  • Took and processed over customer orders.
  • Monitored supply levels and communicated restocking needs to management in a timely manner.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
  • Managed cash register transactions, maintaining accuracy and security at all times.
  • Collaborated with team members to maintain cleanliness and organization of the dining area.

Shelf Stocker

Ross Dress for Less
12.2013 - 11.2015
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Answered customer questions and provided detailed product information.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Unloaded arriving product stock and moved to store display areas.
  • Checked and pulled defective or expired products from shelves.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Interacted with guests in friendly and knowledgeable way.
  • Stocked shelves to match planogram images and instructions.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Stocked designated items on shelves, end caps and displays.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Enhanced customer satisfaction by promptly assisting with inquiries and locating products.
  • Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
  • Collaborated with team members to complete daily tasks and achieve store goals.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Assisted in training new employees on store procedures, fostering teamwork and promoting a knowledgeable workforce.

Education

12 Grade Diploma - Culinary

Green Spring
Miami, FL
06.2023

Skills

  • Report Writing
  • Incident Reporting
  • Security Guard License
  • General security
  • CCTV Surveillance
  • Detail Oriented
  • CCTV Monitoring
  • Superior customer service
  • Emergency Response
  • Access Control

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Fish Seler

Frank Aquarium
03.2023 - 12.2023

Carpenter

Construction
10.2021 - 12.2022

Security Officer

Allied Universal Security Services
10.2020 - 12.2024

Salmon Processor

Factory
08.2019 - 04.2021

Delivery Driver

Domino's Pizza
10.2018 - 11.2020

Cashier

Casolas Pizzeria
11.2017 - 08.2018

Counter Server

McDonald's
11.2016 - 08.2017

Shelf Stocker

Ross Dress for Less
12.2013 - 11.2015

12 Grade Diploma - Culinary

Green Spring

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Lazaro Marino